MusabelaAt Musabela, we are dedicated to crafting premium shoes that prioritize comfort, support, and style, providing a perfect fit for every step of your journey.
Musabela (musabela.com) has 463 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Donald S.
They are thieves. Major delivery issues, and after cancellation, the shoes arrived. I was told where to send them (Chino, CA.) for a refund. Stay away from these people unless you want to give your money away. Until my drama and follow-up, I had no idea they were an import company.
joyce K.
Shoes worst fit walked in them around inside my house contacted company they told me where to ship them back over 20 days ago I did this yet every time I try to write them all I get is there automated response I want my refund I have been more than patient
margaret D.
The wrong Size shoes delivered sent several emails not one question answered no us website so can't be returned multiple emails I would say it's a robot message everyone gets same answer not happy with service overpriced rubbish
Letcy
The company has a good product. However, if there is any issue that arises, such as your shoes didn’t fit properly, that is when the headache for the customer begins. It doesn’t matter how many e-mails you send them, they will always send back automated messages, each and every time. I returned a pair of shoes, which they have not acknowledged receiving even though I have evidence that the product was returned to their warehouse, and I have very little hope that they will be exchanged or that my account will be reimbursed. Unfortunately for Musabela, I will no longer be doing business with them.
Ray A.
I had ordered a pair of sneakers for my wife and I. They did not fit, so I returned the sneakers via the instructions they gave me. I completed the purchase on Apr 23 2026 via Affirm payments. It is now June 7 that Musabela USA has not resolved this issue.
Patricia K.
I should have read these reviews not theirs. They take down the negative reviews and that’s illegal so I heard because I wrote a negative review and it is no where to be found. . Sadly, I bought 2 pair. They are the most uncomfortable shoes I have ever worn. The padded sole inserts are the worst, they don’t fit well, no arch support and provide no cushioning. I have tried to return the shoes to get a refund and got no where. I filed my complaint 4/12, 20 days after I got the shoes with 3 follow up to no avail
Alan W.
I bought 2 pairs of shoes on May 12 I have not gotten them or heard from any One about the order They have been charge to my credit card I would like to get the shoes or a refund
Carol B.
I give them an F in every area. I returned two pairs due to size and requested a refund to my credit card. UPS VERIFIED they were delivered to the warehouse on April 6,2026. Only receive canned responses when I ask why I haven’t received a refund as it has been nearly two months ,no refund has been received. Tried calling phone 334-345-2394 which is non working. BUYER BEWARE DO NOT WASTE YOUR MONEY,
