MusabelaReviews of musabela.com

Worst experience of any purchase! Do not buy anything from this co. Terrible return policy. Can't get ahold of anyone ,don't answer phone and can't leave messages. By the time they do answer your concerns their 30 day return policy is over and they only give 50% back. Purchased 7/16 git my 50%return 10/20

Low quality shoes. Definitely not Orthopedic. Terrible customer service. Still waiting for refund. Do not buy from this company.

The shoes we purchased looked cheap and nothing like advertised. Then, when we tried to return them, we were offered 60% of the purchase price or had to pay to send them back to China. Very much a rip off!

I returned a pair of shoes that were not at all a size 12. I paid for the return shipping myself. They never acknowledged the receipt back they now say it has been past 30 days and there is nothing I can do about it. No money no shoes poor customer service

⚠️ Warning: Avoid This Company — Unresponsive & Withholding Refunds 📉 My Experience with Musabela I ordered two pairs of shoes from Musabela, which arrived on May 28. Unfortunately, they didn’t fit, so I requested a return. The company authorized the return, and I shipped the items back on June 6 (tracking number: 9534 9066 1836 6157 9072 14). The return was delivered to their facility on June 8. Despite this: • ✅ I followed their return policy exactly. • ✅ I provided all required documentation. • ✅ I waited patiently for the refund. 🚫 What Went Wrong Weeks passed with no refund. When I contacted customer service, they incorrectly claimed my return was outside their 30-day policy — even though the return was shipped well within the window (May 28 to June 6). Key Issues: 1. Misleading Policy Enforcement They ignored the clear timeline and refused to acknowledge their error. 2. Zero Accountability Multiple follow-ups were met with generic replies, delays, and no escalation. 3. Withholding Funds My money ($127.27) has been held without justification for over 3 months now after they received the return. ⏳ Final Attempts & Outcome I sent a final demand email (advised by a lawyer) warning of legal action and BBB involvement. No response. No refund. No accountability. ⚠️ Recommendation I strongly advise against purchasing from Musabela. If anything goes wrong with your order: • They will not honor their own policies. • They will ignore your communications. • They will withhold your money without valid reason. Save yourself the frustration and shop elsewhere.

Unfortunately I cannot give them 0 stars because they do not deserve even 1 star. These people are thieves. For over seven months they refuse to refund me the returned shoes. Returned promptly and not worn. They respond to my emails with very polite words saying how much they care about my satisfaction. They keep asking me for order numbers and tracking numbers which they already have but I give to them again and again. Finally after seven months of B.S. from them, they tell me I am beyond the 30 days return period. Totally dishonest thieves.

If I had it my way, I wouldn’t give any stars, this company was so bad at customer service that I finally told them I was going to write a review and I don’t really think they cared about that either. The other problem is the shoes were not in any way what they described, I have neuropathy I’m over 70 and these shoes that were supposed to be good for my feet hurt the minute I put them on. I called numerous times sent emails. They did the same to me as the other people posting here and completely put me off. Never got a refund or any kind of help from those people, do not buy from them.

I order 2 pairs, one did not fit, I returned that pair January 2026 and as of September 2026 I have not received my refund. Also beware they what the shoes returned by UPS, it cost $26.00 to return the shoes. Terrible customer service, all the response to my requests is ,we will get back to you. Do not believe them.