MusabelaReviews of musabela.com

I get an email that this company wants to make my complaint right. So like a fool I believe them and resubmitted it. I get a reply back from them thanking me for sending my info back to them and I would be hearing from them within 24 hours. That was a week ago. Even when they reply to Trustpilot they can't keep there word. What a sham. DO NOT ORDER FROM THIS COMPANY.

I placed an order on November 21, 2025 and received my shoes on December 8, 2025. The shoes did not fit and I requested a refund on December 9, 2025. I received an email saying I would receive further instruction. That instruction never came. I contacted them again on Dec. 15, 2025 and was told I would be contacted within the next 24 hours. Again nothing came. I waited until Dec. 16, 2025 and told them if I did not hear from them in the next few days I would dispute the charge with my credit card. Awful customer service.

I ordered an 11 extra wide and they send an 11 regular. I'm trying to return or exchange the boots but can't get a response after repeated efforts.

After waiting 5 weeks for my sneakers, they finally arrived today and 1. my foot, your foot and all of our relatives feet can fit in these sneakers. Both shoe tongues in the sneakers are torn apart. This experience doesn't deserve one star.

I ordered 11.5 xtra wide. Can't even get my foot in the shoe. Waited a month to get them and now I can't even wear them. I want all my money back and you pay to have them shipped back to China.

I paid for my shoes to get to me within 3-6 days, didn't realize that they would be coming from overseas. Got charged two times the amount of insurance. Waited 14 days for them to get here, then when they did get here, extremely wrong size. I ordered a size 12 ww, got a size 4. I have been in contact with them. Now they won't respond to me, last a heard over a week ago was they were going to check on my size. I have written them twice since then. They have had my money from my hsa since 11/1.

I order shoes back on September 9 and received them on September 20 and the same day I sent them a message letting them know I need to reorder a different size since those didn't fit. They response to my message but thing they stop responding to my messages but when I ask for the return address they sent it too me but they didn't tell me how and when I can expect an exchange. Then I started reading other reviews on BBB and other outlets where people talking how they returning their orders but not getting a refund or exchange for the return. And the phone number on their website under contact us will ring, but then disconnect the call.

I should have checked into their reviews better before I ordered. I had no idea that they were being shipped directly from China. I never received my order but they are saying it was delivered. I have played the run around game with their "support" team with no solution in sight. I want a refund and now they are saying that I am responsible for checking with the carrier to see if it was delivered. This is not a reputable company. **Update** This company is very hard to reach and they only respond when they want to. In their reply they gave no link to respond to. I just want my m9ney back. Is that so hard to do?