MusabelaReviews of musabela.com

Zero stars if there was an option, garbage, fake advertising delivery takes an extremely long time zero customer service!!!! Fraud!!!! Don't order!!!

Very Sketchy. 1. These shoes are not in any way at all orthotic, and so overpriced even at their perpetual half-off sale. 2. Despite the website, there is no US website (so forget about returns). 3. On the bright (?) side, the shipping went smoothly for me.

I bought two pairs of shoes and waited a three weeks to receive. They did not fit I think they’re made for children. Anyway I contacted them to return and they gave an address to ship back on my dime. I did as they asked within 30 days in all the original packaging which I did. Now comes the fun they acknowledge receiving the shoes back and toils a refund was initialized 2-10 days for funds return. Whelk that never happened and as of now 45 days later still nothing and I contact them email only the sent back someone would get back to me within 24 hours. Well this is the second time I received that email. Now they just don’t respond. Right now I’m out $130.00 dollars plus the cost of return shipping DOO NOT DEAL WITH THIS COMPANY THEY WILL STEAL YOUR MONEY AND NEVER RESPOND!! I could go on but I think you got the gist of dealing with a sub rated company.

Do not purchase form this company. The shoes are too big. They do not honor the guarantee. The size chart is wrong. I returned them and they did not return my money even with a signed tracking.

I would not give a star if it were possible. Ive sent several messages and recieved automated responses. They will not refund money. If you try to return the shoes, they will not pay nor help with the cost.

Purchased in November. Said 10-12 days to ship...still waiting. Had no idea these were coming from overseas since the company is in California. Sneaky...I would not have ordered them if the came from overseas. Looks like a scam.

Had no idea this was a business in China. Took over a month to receive product. Immediately returned to CA address. Over a month and no response. Numerous emails sent. Will contact credit card for help. SCAM. WISH i had read reviews before ordering!😡

I gave it 1 star but should be none! I ordered shoes Dec 5 and payment cleared my bank 12/15/25. Don’t have shoes. Send 6 emails with no response. DO NOT ORDER FROM THIS COMPANY. I CONSIDER THEM A SCAM!!!! Today’s date is 1/13/26.