MusabelaReviews of musabela.com

Do NOT order this brand! Huge scam. Shoes still have not arrived. They need to change their website to Chinese . These products should not be shipped to the US and their website is extremely misleading. If we ever receive the shoes I’ll let you know. So far over a month with NO delivery!!!

I was totally disrespected and desperately poor communication. I would not recommend this company to anyone. Stay far away from this scam!!

Multiple issues... I would stay away! Extremely poor customer service and return assistance. 1- Shoes were not wide/roomy as described 2- I contacted them via email (no phone # exists to call!) the day i got them to set up a return. They sent back an email stating they would get back to me within 24 hours. It took a week. 3- When they got back to me, they sent a sketchy return address and no return postage sticker and no mention of a refund. 4- So rather than paying the postage to return it and likely getting no refund back from them, I am donating the shoes. STAY AWAY!!

I have been trying to return several pairs of shoes for over a month. All they do is ask if I want to exchange for a different size. I sent a new email and they came back with the same message. I tried several times. It takes about a week to get the same message. I would never recommend them. This is by far one of the worst online experiences I have ever had.

Horrible company. Right after I ordered them, I tried to cancel them because I saw all of the reviews. There was nobody to get in contact with by calling or by email it took weeks upon weeks to get them. They were so big that it was impossible to wear them.

BEWARE!!!! If I could I’d give it a zero stars. They are a scam. Right after I placed an order, I emailed/messaged the company few times to cancel my order. They said they received my request and will take care of it within 24th. I kept emailing and following up and they kept replying to me with an automated message asking if I want to order different size. Countless emails later every single email was replied to with the same automated message and no action was taken. Few days after that I got an email that order was sent out and will take 10-14 days to deliver. These people lie about everything. Save yourself time and stress and don’t order from them.

Be warned: They will not process return requests. Your emails will get a response asking if you would like another size over and over. The customer service number listed with the better business bureau as their contact does not accept inbound calls. Shoes shipped from China on freighter ~3weeks. DO NOT BUY MUSABELA if you need orthotics. They do not qualify as orthotic shoes.they are not an accredited company with BBB. They have an F rating. 44 complaints. 44 unanswered by musabella. Sham company from China under American banner.

15 emails to get my problem fixed and no person has contacted me to fix the problem. Don’t buy anything from this company