MusabelaAt Musabela, we are dedicated to crafting premium shoes that prioritize comfort, support, and style, providing a perfect fit for every step of your journey.
Musabela (musabela.com) has 463 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing463 approved reviews, newest moderated first
Terry J.
I was sent the wrong size shoes. I could not get an answer from them on where to return the shoes. Finally I found the address but had to pay shipping to send them back. I never could get a refund. I reported it to my bank as FRAUD. The bank paid me for the shoes. STAY AWAY FROM THIS COMPANY!!!!
John P.
The sandals I purchased in August of 2025 were not as supportive for my plantir fascititis. I requested a return, and was told I would receive an email with instructions. After three weeks, and a request for instructions, I returned the sandals in mid-September, providing the tracking information and that they had been received by the local distribution center. No refund was issued, and I began to email customer service every two weeks, providing screenshots of the return information, but as of the end of February, I still have not received a refund. Now when I email customer service they are offering replacement sandals, and I have to tell them I need a refund. This is a terrible company.
Elio V.
The shoes run small and are cheaply made. When I returned them I had to pay 21.00 dollars to ship them back and still haven't gotten a refund. Impossible to reach anyone,the phone number is bogus and they don't respond to emails. Total scam
Becky M.
PLEASE-everyone go online and file a complaint with the Better Business Bureau for this company! I’ve had a horrible experience w Musabela and from what I reading, they need to be turned in for scamming so many customers.
susan M.
Never got my shoes. Ever. Ordered Nov 29 2025 and today is Feb 25. Email doesn't respond and phone no.doesn't answer. No customer service. DO NOT BUY FROM THEM. I can't believe they're still out there.
Alkif P.
Never get the order and never get response back on my mails
customer
These people are scam. I had one pair and looked at the site. I accidently hit order and they would not stop the order from coming. They are probably located in China because all of the responses I get to my emails are made at one in the morning. Phone number does not go through. They say they are in Irvine California but I do not believe that. I still am awaiting a return authorization number from them. Package is not opened up.
Mamabear
DO NOT BUY!!! Horrible customer service. They wont respond to be able to return the shoes for a refund as they claim you can return within 30 days of receiving. *Took forever to get the shoes *Shoes are incorrect size *Poor quality *No claimed arch support Wish I head read these reviews before buying.
