Muddy Mat®Reviews of muddymats.com

Edited to say they had emailed me but it went to my junk folder. Would have never thought to check there as I had emailed them previously and received a reply. They contacted my through Messenger and did take care of the situation by shipping a replacement rug. Really like it so far. I ordered and it was shipped 1/7. Last tracking available was 1/14. I emailed 1/29 that I hadn’t received my order but no response. Emailed 2/4 and requested a refund and no response. Seems like a scam to me. At least I just ordered a small mat. From looking at these reviews customer service is nonexistent.

The product is outstanding and does an amazing job of keeping muddy footprints at the door. The dirt seems to disappear right there at the door! That being said, the communication is not good, and customer service could use some work.

Please make sure you fully want the product as if there are issues, their customer service is zero. I orders a ‘dark grey’ mat that arrived very pale grey and was not suitable. They were obstructive about issuing a refund from the start which you do not expect online anymore. Was first asked to return to USA!! Then I asked for a U.K. return depot (as it had arrived from a U.K. depot) and was given an address not valid on courier return website. Totally unhelpful when asked for more return information. I’m now stuck with a product I do not want and no refund! Appalling experience, would strongly recommend you look elsewhere instead of ordering from here.

I ordered muddy mats on Facebook and before I could change all of the other stuff it tries to sell you it had taken my money while charging 4.00 shipping and some extra 10 dollar charge and the 1.99 no skid plates for an already advertised non skid mat were 15.92 for 2 of them. It wouldn’t just let me go back and take it off and just get the mats so I have to contact my credit card and cancel the whole order. I don’t play the add on game at all. Beware unless you want to spend 95.00 for 3 dog rugs.

I love all 7 of my muddy mats , keeps a lot of sand form inside my house , especially with four large dogs

Muddy mats have been a game changer in our home! Living in the PNW, we could sweep every day but pine needles were constantly everywhere! Once we put muddy mats inside the doors, problem solved! A good shake and they look like new! Highly recommend!

These are the BEST rugs I've ever owned. My dog & I both love them. We have 5 or 6 rugs, & plan on eventually ordering the pet crate one also. Awesome customer service & best product/rugs ever!!@

I originally bought 1 small muddy mat to see if it worked as we have 3 dogs. I was very surprised to see it was great, so I got 2 more and one free medium and large. Very durable and save a lot of mess! Beverly Gramlich