Muddy Mat®Reviews of muddymats.com

The cloud beds are NOT durable. The bottom fabric does not hold up and rips easily. The Velcro strip stayed intact but the fabric did not hold up. Within a week the fabric started separating. I have purchased several hundreds of dollars of products through Muddy Mat and this was the first item that did not hold up. The mats (all sizes) and drying gloves are amazing. But I would not recommend the Cloud Beds for the price because the fabric of the bottom is not durable enough. It would have been a lot stronger if they would have made the outer shell completely from the muddy mat fabric with a Velcro sealer.

I haven't received my product yet so it's difficult to review.

The photos and ads are misleading; it's not plump at all. The filling is sparse and lumpy. Most of the bed is as flat as a pancake.

This is my second order with muddy mat. Each time I have received something other then what I thought i ordered. I'm not sure what I'm doing wrong but it is rather frustrating. I order very frequently from various online sites so I'm not new to the process. It's frustrating to be anxiously waiting for something and end up with something else. I was not charged wrong or anything like that. Just don't get what I thought was ordered. Also was told for 3 days that it was going to be delivered each day. Finally when it was said to have been delivered it wasn't there. It was delivered to the neighbors who gratefully returned it to me. I know that has nothing to do with the company. Just an issue. Love their products just wish I could get what I actually want.

I ordered the muddy mats for my cats. The order arrived quickly! The mats were exactly as I ordered, and the color chosen was perfect. I placed them outside their litter boxes and quickly realized that cats and nice things do not go hand in hand. I will not be able to use them as the cats tear them up as soon as they leave the box. The mats caught the litter, but I'll be better off with large restaurant kitchen-like mats I can vacuum daily.

I love, love, love the muddy mat rugs. I did love the giant bed I got for my 80 lb pup. But the back disintegrated within 6 months. You did replace it for me, free of charge! BUT - the new bed has no inner liner, and the stuffing is pretty thin, and there is NO WAY to wash it. There is NO opening to take out the insides. I am sad. I can't recommend it anymore.

I love Muddy Mat rugs. With three Golden Retrievers and nine cats, these rugs are invaluable. As litter catch mats, they outperform every other similarly designed rug on the market, not only in their ability to trap stray litter but they don't fall apart in the washer/dryer (cool water/low heat). That said... Their customer service is sorely lacking. I normally purchase from Amazon but I decided to purchase from their website during one of their recent sales. Order not only never showed up - it never even shipped after weeks of waiting. I was able to get a refund but instead of refunding the entire purchase amount at once, they refunded each rug separately, forcing me to calculate from four separate emails to ensure I'd received the entire amount. I subsequently and hesitantly placed a second order which did show up. Now, my biggest complaint - I'd originally contacted customer service to let them know that I felt there was a huge gap in their rug sizes - 36"x48". The sold 36"x24" but then jumped right up to 36"x60"! After much back and forth on FB Messaging (I'm guessing they use AI), the conversation simply ended with a thanks for pointing it out but no real concern about this gap. I'd hesitated long enough (about a month) to reorder after the first order didn't show up, but when I went back to the website - there it was: 36"x42", just shy of the 48" that would have been ideal but it still works. Did they contact me to thank me for suggesting the size? Did they even at least contact me to let me know it was now available. After several back and forth conversations regarding how much I needed this size..., not a single peep. I had to discover it by accident. As someone who managed retail stores and regularly trained associates on proper customer service etiquette, this was unacceptable. Resting on your laurels simply because your product is popular gets you lower ratings. Customer service still matters!

These are great until you wash them. They leave a fuzzy mess in the washer! They also lose shape which is sad 😔