Muddy Mat®Reviews of muddymats.com

The dog bed I purchased took forever to arrive, and when it did, the box was all smashed. The bed itself was very disappointing. There was hardly any stuffing in it. I could have gotten a much better-quality bed for half the price at Costco like I wanted to initially, but the reviews I read sounded good so I thought I would give it a try. overall experience with delay in shipping and quality has made me decide not to ever buy from this company again. My dog will not be all cozy like I wanted him to be.

Order two mats, paid for two mats, only received one mat. Now it's a hassle. I liked the mat itself - the one I recieved- but again, ordered and paid for two.

Updated to share the response from Muddy Mats' customer service team mentioned below. It shows that they just have the customer left with solving the issue caused by their faulty packing process. Instead of saying, wow, thanks for helping us make a change and stating they will be sure to send larger rugs rolled, they will share the feedback. They did offer to refund or replace the rug, but wanted me to confirm that the rug looks like it does in the pictures I sent them and if it is returned (with me packing and shipping it back), they will see if it qualifies for a full refund. If they replace it, no guarantee that it won't be another folded piece that requires another ton of work on the customer's side. Oh and if it takes 2 weeks to see if it will lay flat, you will be beyond their return window as other customer reviews have indicated on TrustPilot. Hi Leslie, Thank you for sending the attachments. I'm here to help you find a solution. These folds are common with larger rugs and are not permanent. To help your rug lay flat, please try the following: - Reverse-roll the rug in the opposite direction of the folds and leave it overnight. - Place heavy, flat objects, such as books or furniture, over the creased areas for a few days. - Apply gentle steam or low heat with a damp cloth to help relax the fibers. - Use a non-slip rug pad underneath to keep the rug secure and encourage it to settle evenly. With regular use and these steps, the rug should flatten naturally within one to two weeks. Thank you for your patience and for sharing your feedback about the packaging. We hope these recommendations improve your experience. Please don’t hesitate to contact us if you need any further assistance. -- Regards, Customer Service Team While I had been happy with the small rugs/mats I had previously ordered, I had a really bad experience with the 8x10 foot area rug that I just received. All the previous rugs were sent rolled, similar to rugs I have purchased for many years from other companies. Yet, the area rug was shipped folded to fit into a box that was definitely smaller than adequate for a rug of this size. Unboxing it, I found the folds and creases were significant and did not fall out as I tried to let the rug settle, as I have successfully seen with other rugs of this size I have purchased. I spent over 3 hours over 2 days using a steamer to try and release the creases and get the folds to lay flat. The result was less than great. I reached out to Muddy Mats to report the issue and to alert them to what I assumed was a mistake in packing and shipping. Yet, what they replied, after seeing pictures of the issues that remained, was to do more work on my end to make the rug actually usable. And yes, one of those directions was “to roll the rug up on its opposite side” and give it a night to right the creases. Hmm, if they had sent it rolled in the first place and used my feedback to correct bad packing practice, they would not have to push extra effort on the customer to fix problems they created themselves. So word to the customers out there, don’t buy any rug from them bigger than the small rug/mats offered for your pets. They don’t know how to handle the larger rugs and their customer service team is only going to put the burden on you to get product in any shape to use in your home.

Kind of work. I have a 6 ft long one and only removes 5% of what the dog tracks in. Absolutely not worth the price

BUYER BEWARE on stitching quality. Received muddy matt dog bed end of April & today (8/13/26) dog's 'S' hook that is for rabies tag got caught & unraveled a foot of the looped covering material when she went from a long laying down to sitting up. (The 'S' hook ends were closed & not open. I do not know how the the 'S' hook became attached to the rug material in the 1st place. The 'S' hook was very hard to unhook it from the material.) She's not a destructive dog & wasn't chewing it or rough housing ... just laying down & tried to sit up when I called her name. The 60-day guarantee is very limiting & too short so doesn't cover the quality or durability of the material and/or the stitching. I now regret also buying 2 rugs & drying wrap due to the quality of their materials' stitching potentially unraveling too with continued use. I now see someone else's bad stitching revew ... too late. I do NOT recommend Muddy Mat products due to the questionable stitching quality.

My husband actually bought me four muddy mats as a christmas gift. I'm thrilled with them although... When they get dirty, you have a big problem on your hands, when they come out of the washing machine, they weigh a 1000 pounds( not really but almost). And it takes two days for them to dry out on your patio wall. You guys need to find a solution for this. Not trying to be mean, just suggesting.

I try to ask questions about my order and I get blocked. I'm beginning to think the company is a scam.

I have read such great reviews about the product, and several complaints the same as mine.... so SLOW to deliver. I can't comment on the product yet, as it's been 17 days and I haven't gotten the rugs. When I click the "track" it just takes me to a page that says "en-route" Products packaged and shipped within 2 days? So with general deliveries super fast these days, two weeks is way too long to wait for a $160.00 order. I really wanted them before I go on vacation to make life easier for my pet sitter! Even if the tracking link had any specific information, I'd feel more confident - like picked up date/place, enroute to place... They don't provide real tracking. I'm very frustrated.