DeEtta D.
Incomplete shipment hassle
I ordered 2 3x5 mats. 1 green, 1 brown with a free brown mat. I received an email with a shipping number. Only the green one arrived. When I called I was told they would send an email. They wanted information that I didn't have. There was no packing slip in the bag. I called again. Then they said it must have shipped together cause it only had one shipping number. So I get another email where I showed them just the green rug. Omg, then they wanted the sku number for a return. I explained for the third time I'm not returning, I just want my brown mats. That was a week ago and have not received an email back. When I call they say I have to respond to the email. That mat is not cheap. I will keep trying but I don't see any brown mats in my future.


