Muddy Mat®Reviews of muddymats.com

I would give 0 stars if possible. This is a scam. I placed an order on 11/30/2025. My money was taken and I received email confirmation of my order. However no shipping information was ever provided. Their phones go unanswered and my emails are ignored. I want my money back.

I have received no response to multiple emails, no tracking, no product delivered. I have filed a claim with Paypal to get a refund. Company does not respond to any efforts to find out where my rugs are!

I have purchased a total of 7 mats and I just love them! We live on a small farm/acreage with four dogs, that's a lot of muddy paws! They hold up well to washing and they really do help keep dirt and moisture from getting tracked in the house. We also use the runners in the bathrooms, they feel great on your feet and really absorb the moisture from stepping out of the shower.

I normally do not submit negative reviews, but this whole process is unacceptable. I ordered a large mat on 12/3 and paid the $14.99 for the expedited shipping, because it was a gift. Well that gift is now a week past when I needed it. Received confirmation for my order and after several days, I still had no confirmation it shipped. We’re now on 12/16 and the mat has yet to arrive. I also sent multiple emails to no avail. Finally reached out to the BBB and was told they would refund the $14.99 for the shipping, the rug is arriving soon. Ok, it’s now been a week, so who’s delivery it that it’s taking so long. It has been 2 weeks of pure frustration and horrible service. To me, this deserves a full refund for the frustration, inconvenience and the extra money spent for another gift, since this one has yet to arrive!!! Although I love the mats, the whole process needs an overhaul. Should not have this many complaints regarding customer service/shipping

I ordered 2 mats. I never received a confirmation of my order. I tried their email but never received a response. I tried phoning. Itcrang and rang. There was no option for leaving a voicemail. I filed a complaint with PayPal. Within a day I had a lovely response from Muddy Mats. They were going to expedite my order and ship immediately. A couple days later PayPal informs me I received a refund from Muddy Mats.

Total scam! Don’t purchase. Placed order 12/1. Never received shipping info. Tried to contact them via email and phone, no response. Will be disputing my charges.

I have 2 Muddy Mat large dog beds and the dogs love them. I needed a new cover because my puppies chewed one. It was shipped and that’s when trouble started. It was supposed to be delivered 3 times and keeps getting returned to warehouse. There is no problem here. My driveway is clear my sidewalk is shoveled. I have called 5 times and no one answers. I let it ring for 10 minutes. Emailed them with no reply. I need to know where my order is. It’s been 9 days.

Made my purchase on Nov 30, received confirmation of purchase and money was taken out of account; however, no confirmation of shipping has been received and no mats delivered. Reached out twice now for a status update. My next step will be reaching out to my bank to file a claim and get my money back.