Muddy Mat®Reviews of muddymats.com

I placed an order on Dec 8, 2025. They sent me an email with an order number, and charged my credit card, plus shipping. After nine days, I still don't have a tracking number. I have emailed the company, and got no response. I have tried calling multiple times. I let it ring 30-40 times each time, but nobody has answered for customer service. I am not happy. I now want to cancel my order, and get refunded. Very disappointed.

Consider going to Walmart and buying rugs very much like these from the assorted bathroom rugs. Ordered Muddy Mats on Dec 3 and heard nothing until a week ago, stating they were on the way. Just received them today. However, I consider the promotional to be a scan since the offer was to buy 2 and get a 3rd rug free. Surprise...I received only 2 rugs today, so I guess the big lure of getting something for free is nothing but a SCAM!!! Extremely disappointed with the way this company does business. They can't answer your phone calls or get your products to you in a timely manner, but you will definitely be bombarded with endless emails on a daily basis. Perhaps they should put more effort into keeping the customers they currently have instead of trying so desperately to get new customers they will just disappoint!

I ordered a mat on 12/2. Their website says they ship within 2 days, 14 days later and it still hasn't shipped. I emailed them no response (twice). I called twice and I was told the same thing, they are escalating the order and they have been very busy. Both times they told me it would ship and I would be notified within 48 hours. That never happened. Today I called. It took 3 phone calls to get through (No one answered the first two times). I gave up and asked for a fund. This was a very disappointing experience.

I placed my order 11-30-2025, still no tracking number or acknowledgement of the order which was $113.00. 5 emails have been sent, no replies. 2 phone calls, I spoke to “Rain” on Sunday 12-14-2025 said she would check on it and send me a email. I called today 12-16-2025 after the conversation with the auto voice the phone just Rang for 2 minutes. I will be contacting the BBB and PayPal to file a claim. What a sham ! Sonia McCullough 937/499-0032 BACE6C.

Absolutely awful. I ordered three weeks ago. I had to contact them before they shipped it and then they used UniUni for delivery (the worst last mile freight company ever). My package has been sitting in their warehouse for a week. Don’t order from them unless you have two months to wait for product.

From the time I ordered it was a mess. Had two charges on my Visa, one for item, then shipping charges.??? Late shipping from the company, then no delivery date provided. Company did not respond to my emails! Provided sketchy tracking info with no carrier, again no delivery date. Finally arrived (9days later) without any notice & left in a public area! Washed in machine, it absorbs the water but would not dry in dryer! Still wet after half hour on medium heat. Had to hang dry for two days before completely dry. I bought this to place wet winter items on it. All I can say is it does absorb wetness. I would not do business with this Muddy Mat company. Find another company to get the mat from like Walmart or Amazon. 12/16/2025 FINALLY COMPANY RESPONDED BY SAYING IT WAS DELIVERED!

Do not buy from this company. I cannot even review the product because it never got here. I placed the order Dec. 9th. It is now Dec 16th and no word from the company. I tried calling them no one picks up the phone. I just tried emailing them and waiting to hear back. I am just going to cancel the order.

I placed an order on the morning of 12/14/25. I realized later in the day that these rugs would not work for me because of the rubber backing. I cannot use rubber backed rugs in my new tile. So I immediately sent an email to cancel my order. Having not heard back on 12/15/25, I send more emails and then called customer service. However after the initial prompt it says it transferring me to a customer service rep…..the phone just rings and rings, no one answers. Called many times even messaged in messenger. Not sure what else I could do. Very disappointed that I have been unable to talk to someone. However, today you got my money. I’m not sure what else I could have done to cancel this order.