Martyn W.
Rubbish product, spurious claims. Not to be trusted.
We bought a bed for our five-month old puppy having been taken in by the so-called reviews on their website. You can't post a review on their website, but they've got over a thousand five-star reviews posted, and no zero, one or two-star reviews; you decide! When the bed arrived, it was smaller than advertised, and very thin. It had cost us £37, but when we said we wanted a refund (in accordance with their claimed 30-day full refund) we were told that to get this, we had to return the bed to China, despite it having been sent to us from the UK. This would have cost us £16, and we got no reply when we raised a complaint with them. At this point we realised we'd been had, and that if we posted it back we'd have been throwing good money after bad. My advice: avoid at all costs. Rubbish product sold on the back of spurious claims. UPDATE When the above review was published, someone from "Team MyFluffyFriend" wrote an apologetic response - see below - saying that "Your satisfaction is important to us, and we regret that your experience did not meet your expectations." This apology, like the products and service they provide, is rubbish. I repeat, my advice is to avoid MyFluffyFriend at all costs. Rubbish products sold on the back of spurious claims.
Response from MrFluffyFriend™Sep 3, 2023
Dear Martyn, we're truly sorry to hear about your experience with our product. We value your feedback and take your concerns seriously. We apologize for any issues with the size and quality of the bed you received. Your satisfaction is important to us, and we regret that your experience did not meet your expectations. Regarding the return process, we understand your frustration, and we'll look into this matter to ensure that our policies are clear and fair for all our customers. We appreciate your patience and understanding. If you have any further questions or if there's anything we can do to address your concerns, please don't hesitate to reach out. We're here to assist you to the best of our abilities. Thank you for sharing your feedback with us. Sarah Team MrFluffyFriend™