MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ Reviews | Read Customer Reviews of mrfluffyfriend.com

MrFluffyFriend™ reviews

11,886 approved reviews, newest moderated first

D
Sep 4, 2023
Total Junk
This dog bed is the most significant piece of junk ever! There is next to NO padding, and the sides are flat.
Response from MrFluffyFriend™Sep 4, 2023
Dear D, we're sorry to hear about your disappointment with our pet bed. Your feedback is valuable to us, and we apologize that the product did not meet your expectations in terms of padding and comfort. We are constantly working to improve our products, and we appreciate your input. Unfortunately, you didn't provide your order number for us to check anything. If you have any further concerns or if there's anything we can assist you with, please don't hesitate to reach out to our customer support team. Thank you for sharing your thoughts with us. Sarah Team MrFluffyFriend™
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rosemary
Sep 3, 2023
Encore une escroquerie
Encore une escroquerie. Evaluation 0 Commande débitée de suite, mais aucune information depuis une semaine malgré une relance par mél. C'est une somme modique 46€, mais il y aura une suite, à commencer par cet avis
Response from MrFluffyFriend™Sep 4, 2023
Chère Rose Marie, nous sommes sincèrement désolés du retard pris pour vous fournir les informations dont vous aviez besoin concernant votre commande. Nous prenons vos préoccupations au sérieux et nous nous engageons à résoudre ce problème rapidement. Après vérification, votre colis est toujours dans les délais de livraison. Nous vous avons également envoyé un courriel en réponse à votre premier message. Si vous ne le trouvez pas dans votre boîte de réception, vérifiez également vos dossiers de spam et de courrier indésirable. Nous apprécions votre patience et votre compréhension. Nous vous prions d'agréer, Madame, l'expression de nos salutations distinguées, Sarah, L'équipe MrFluffyFriend™
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Mary C.
Sep 3, 2023
Super soft & fluffy
My anxious 16-yr old rescue dog adores this bed. We are undergoing massive renovations plus my new husband’s cat hates my dog so plenty for him to be anxious about but this bed has really helped :). It is very soft and indeed fluffy, taking off 1 star because as others have mentioned the bottom is quite thin (I put it on a couch so it really doesn’t matter). Great purchase!
Response from MrFluffyFriend™Sep 4, 2023
Hello Mary, we're thrilled to hear that your 16-year-old rescue dog adores our super soft and fluffy bed! We understand that your pet has been through a lot, and we're delighted to know that the bed has provided comfort during this challenging time. Thank you for your feedback regarding the bottom thickness, and for sharing your creative solution of placing it on your couch. We appreciate your support and are here to ensure you and your furry friend continue to have a positive experience with MrFluffyFriend™. Best regards, Sarah Team MrFluffyFriend™
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Beverley G.
Sep 3, 2023
My anxious fur baby loves her Fluffy Friend Bed
My dog has been nervous for all of her 7 years, but I must say that she loves her fluffy friend new bed, and it does seem to calm her down.
Response from MrFluffyFriend™Sep 4, 2023
Dear Beverley, we're delighted to hear that your anxious fur baby loves her MrFluffyFriend™ Bed and that it seems to have a calming effect. Thank you for sharing your positive experience with us. If you ever have any more feedback or need assistance with anything else, please don't hesitate to reach out. We're here to ensure both you and your furry friend have a wonderful experience with MrFluffyFriend™ products. Warm regards, Sarah Team MrFluffyFriend™
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Marion O.
Sep 2, 2023
?indestructible??
Described as indestructable, yet a French Bulldog ripped a hole in it!
Response from MrFluffyFriend™Sep 3, 2023
Dear Marion, we apologize for any inconvenience you've experienced. We have created our beds from materials that we trust. The cover is made to be fairly durable and our factory will check the quality of each product to ensure that it is in good condition before shipment. However, it is not scratch or chew-proof so it may be possible for some material to be pulled off. We cannot guarantee against the damage pets can cause, after all, dogs can chew through solid bone so NO fabric is safe. If you need further assistance, please reach out to our customer support team. We're here to help ensure your satisfaction. Best regards, Sarah Team MrFluffyFriend™
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Dorrie M.
Sep 2, 2023
BUYER BEWARE
The beds are horrible. They only want to give me a 15% refund and it's been only 3 days since I received the product and their policy is full refund within 30 days. On top of it they say they're made in the USA but they come from Jamaica which is fine. I have no issues and I love Jamaica all that but that's not what they said.
Response from MrFluffyFriend™Sep 3, 2023
Dear Dorrie, we apologize for the inconvenience you've experienced with your purchase. Your feedback is valuable to us, and we take it seriously. Rest assured, we aim to resolve this matter to your satisfaction. One of our customer support representatives sent you an email. Kindly check. Thank you for bringing this to our attention. Sarah Team MrFluffyFriend™
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Dianne B.
Sep 2, 2023
I ordered 3 dog beds
I ordered 3 dog beds. They were the wrong size and I requested an exchange for the correct size. To receive an exchange I was required to return the 3 small beds to CHINA! I was willing to pay freight but not to China. This policy should be known to buyers. And I would appreciate receiving 3 small dog beds I paid for! I will gladly sent back the beds I received that are the wrong size if it’s a USA address!
Response from MrFluffyFriend™Sep 3, 2023
Hi Dianne, we apologize for any inconvenience you experienced with your recent order. We appreciate your feedback and take it seriously. We understand your concern regarding the return process and the location. Your feedback is valuable, and we will work to make our policies clearer for our customers in the future. If there's anything else we can assist you with or if you have further questions, please don't hesitate to reach out. We're here to ensure your satisfaction. Sarah Team MrFluffyFriend™
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Karen C.
Sep 2, 2023
Shocking quality product
Shocking quality product, lies flat on the floor, so thin on the bottom you can feel the floor. Complained they told me to let it fluff up. Collie size wouldn’t fit the cat in. Nope still crap. Requested return & refund was offered a refund of about 15% or post it back to China. No where does it state it comes from China and has to be returned there. Post is not much different to what I paid for it. Totally fraud. Do not buy. Go to a pet shop where you can touch & feel it. Reply below, my response, I got a quote to send it back, over £70 and you won’t guarantee a refund of postage so why would I try and return it to lose over £100? Total scam. Please don’t fall for it.
Response from MrFluffyFriend™Sep 3, 2023
Hello Karen, we're truly sorry to hear about your disappointing experience with our product. This is certainly not the level of quality and satisfaction we aim to provide. We apologize for any inconvenience you've faced, and we appreciate your feedback. We have taken note of your concerns and will use them to improve our product descriptions and quality. If you still wish to proceed with the return process, please respond to the last email sent to you by one of our representatives, and we will assist you accordingly. Thank you for bringing this to our attention. Best regards, Sarah Team MrFluffyFriend™
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