MoveSafe RelocationReviews of movesaferelocation.com

Best movers in the world!

This company was a living nightmare. They miss-lead me about the billing process, then proceeded to severely and egregiously damage every item they moved. All while also not providing the minimum 24 hour notice for delivery date/time. They reached out Saturday night for an Easter Sunday morning delivery. After all of that they completely blew me off and refused to provide any reasonable reimbursement for the multiple issues, despite the fact that I spent hundreds of hours compiling all of the damage claims forms/proof and discussing with their customer service reps. DO NOT HIRE THIS COMPANY. UPDATE: After spending countless hours being sent around in circles, filing a complaint with the Attorney General’s Office, and a complaint with the Better Business Bureau they finally offered me a reasonable settlement. Nowhere near the cost of damages incurred, but at least something. Proceed with caution.

This post is pertaining to Move Safe customer service representative Ms. Hailey. Her excellent attention to customers concerns are exceptional. She reached out to assure that there company acknowledged the potential of delayed delivery and rendered a satisfactory solution. For this I do recommend Move Safe!

I ended up cancelling my move with MoveSafe due to a change in plans. Even though the move didn't go through, the team was accommodating in processing my deposit refund, and the phone call I had with them was courteous and professional throughout. Appreciate the smooth handling of the cancellation.

Great customer service experience. They handled my move questions with expertise.

MoveSafe Relocation contacted me after I'd been researching cross-country movers online. From the moment their service representative Joshua got on the phone, it was as though I was getting moving advice from a trusted friend. Not once did I feel pressured or that I was being 'sold to'. Joshua spent over an hour patiently walking me through all my options (moving truck vs. shipping containers, full-service packing vs. à la carte, insurance, storage & delivery). Their pricing for a cross-country move was great and despite being peak moving season, they accommodated my timing, getting me on their schedule within 2 weeks. A couple of days later, my circumstances changed and I no longer needed to sell my home, thus no need for movers. I reached out to their cancellation department and their representative Alexis was very helpful and was able to refund my deposit without any hassle. Even though I never used their services, every person I dealt with was knowledgeable, helpful, and genuinely put my interests first. I'd highly recommend MoveSafe Relocation to anyone planning a move. They'll be my first call if/when I need to move in the future.

I've worked with a lot of carriers, this one is one of the worst. Tons of complaints, over 130 in 3 years alone (which is a LOT for a newer carrier). Unprofessional, horrible quality of work, prices are insane. 0 customer service skills, I wouldn't trust them to move a bouncy ball across the sidewalk.

Couldn’t be more scammed. Mother used this mover. They upped the price from the original estimate over 2x. My mother asked “are you a broker” to which they replied “No, we have affiliates all over the United States.” Straight up liars. We have filed our complaints with MoveSafe and “Cobra” the company they hired to move the actual items. Guess what? cobra hired another company to do the moving… oh, and the items were taken off the original Penske Truck and then placed in the middle of other people’s junk that getting moved inside a 53 foot tractor trailer. Hope they don’t have bed bugs! Could not be more disappointed with the bait and switch tactics they performed on an elderly woman. Shame. Scammers. Beware.