MoveSafe RelocationReviews of movesaferelocation.com

DISAPPOINTED BY YOUR SERVICES I am extremely disappointed by your services, my household goods were picked on August 19 2026 from Bismarck, North Dakota to be delivered to Florida. Today is the 49th day and still they have never been delivered. I reached out to Andrew to give me the updates on how far or when I should expect the goods to be delivered, he directed me to customer service where in return kept promising they will trace the driver with no response despite contacting them severally. I later reached out to Matthew last week who gave me a number to call to no avail. On the pick up day the track driver by the name, Yaroslav Vilotnik, asked for $3,500 on top of the agreed payment as per the contract. I am asking Movesafe company when should I receive my goods. This is so inconveniencing and it has turned out to be more expensive. This is unacceptable and and the company should take responsibility and deliver as they had promised. FILE NUMBER IS G2765734

I would never recommend either the moving company or the carrier involved in our move. We were given one price upfront for our interstate move and were led to believe that was the cost we could expect. After we committed and scheduled the move, the price increased. Then, when the carrier arrived, we were told we would need to pay even more because an additional truck was required. This had never been discussed during the quoting process. The entire experience left us feeling frustrated and misled. Important details and costs seemed to change throughout the process, and the final charges were far different from what we expected based on the original quote. Moving to another state is stressful enough without having to deal with unexpected charges and constantly changing information. Based on our experience, both the moving company and the carrier demonstrated a lack of transparency that made an already difficult move even more stressful. We regret choosing these companies and would not use either of them again. We strongly encourage others to get all pricing, inventory estimates, and potential additional charges clearly documented in writing before signing any agreement.

I paid a $1,805 deposit, then received conflicting information about what was actually allowed on the truck. That was concerning enough, so I canceled within three business days, both by email and by phone. Apparently, this company’s cancellation department operates inside a black hole. My requests were ignored for weeks. Yet, miraculously, when it was time to confirm the move date, they suddenly remembered my phone number. Taking the deposit was effortless. Providing consistent information, acknowledging a timely cancellation, or offering basic customer service? Evidently far more complicated. If you enjoy chasing a company to acknowledge communications it would rather pretend it never received, this may be the mover for you. Everyone else should keep looking, and keep every email, call log, and receipt. And by the way, if they offer you a partial refund they require you to remove all of your negative online reviews first. So you are forced to admit the issue is resolved before it is actually resolved. There is no guarantee the refund will be issued. They are next-level pro scammers.

The worst experience ever. They were not transparent, especially about the specific details outlined in the contract. They were very complicated and very difficult to work with. They were not honest with me from the beginning. My cost increased by almost $8,000 because of the moving company, which I did not ask for. They counted boxes, everything, every piece of furniture, etc. They count based on cubic feet. Such a ripoff. There was plenty of space when they packed all of my stuff. Then, when they moved it, they had to put my stuff in storage, load it into another horrible, lousy truck, and deliver it. Several pieces of furniture, other items, and bicycles were broken. I spent thousands of dollars on this, and I will NEVER do this again. There was a lack of communication and transparency, and they forced me to meet their delivery date rather than following the date I had requested. They will not tell you the exact delivery date. They will catch you off guard and force you to meet their expectations for delivery rather than setting a date and agreeing on it. They are a very difficult company to work with. I would not recommend them. I would recommend renting a U-Haul for the move, hiring movers, and hiring drivers. It will be so, so much CHEAPER. I would never trust their workers. I would rather trust someone I hire and know I can manage my budget with than this company.

They took advantage of my husband by claiming they would move us and that our items could be in moving bags. They then sent documentation that moving bags aren't allowed. They'd taken $1,800 from us and now they REFUSE to give back more than 50% of it which we are waiting to receive. Theft is still theft even if the thief gives you half your money back. Stay away! They gave us NO SERVICES but kept the cash! it didn't occur outside of 72 hours you guys pretended the weekend was hours but it isn't for businesses. We didn't "accept" your settlement! You said you're stealing half of it from us no matter what even though you didn't do a single service and did not even 10 seconds of work!!!

My daughter reached out to the company to schedule an out of state move. When the movers arrived they were a third party contractor. The day of arrival the movers used a U-HAUL truck. She was then told her items wouldn’t arrive until the next day because they scheduled another moving job. No biggie we had to drive five hours away. Okay, Saturday came we had to reach out to them they gave us two different times. Finally they arrived at 11:30pm; with a Penske truck. I was livid!! Her items were tossed around the truck, nothing was bubble wrapped. My daughter’s items were brand new, she bought a beige sectional and it was ruined. The sectional was stained with black marks and dirty. I think it’s safe to say her it’s slide all around the truck. Her items were moved from one truck to another. I brought this to the attention of the owner and he clearly didn’t give a damn. He threatened us if we didn’t pay he wouldn’t take her stuff off the truck. She paid all this money to have her items ruined, dresser broken, kitchen glasses broken. I can’t understand the lack of integrity or respect for her items by the company. I WOULD NEVER EVER RECOMMEND anyone using this company. We sent in an email complaint and have yet to receive and apology or response. Shity Service.

Please be very careful before booking this company. In my experience, they were very nice in the beginning, but after I paid the deposit, they started asking for more money. I had to cancel my booking because of the increased price, and they refused to return my deposit because I had signed the contract. Please be careful with your money, read the contract carefully, and understand all fees and cancellation policies before signing or paying anything.

Here I am again with another review on Move Safe who contracts others to move your stuff! It has now been 2 full weeks with NO CONTACT from the shipping company or the SO CALLED customer service from Move Safe. I was told we would have an update yesterday from the “moving company” and no call was received. I call TODAY and I’m told we will call you “next week” with a date. Apparently they have up to 30 BUSINESS DAYS to deliver your items! WHO the hell takes 30 days for delivery? I have been without my Prescriptions for a week and I’m on the verge of going to the hospital due to my illness. Has move safe even attempted to make things right ABSOLUTELY NOT! Being told they must wait for the delivery to be complete is 100% WRONG on them. If they were any type of reputable company they would have already called me and made this RIGHT!!! Buyer BEWARE! I am posting this everywhere I possibly can to keep ANY poor CONSUMER from being taken advantage of and being held to fend for themselves!! 3 weeks in a hotel and NOTHING OFFERED to make it right! Not even an apology!