MoveSafe has completed 10,000+ moves across all 50 states. Every carrier in our network is FMCSA licensed, fully insured, and has passed our vetting process. We stand behind every move we arrange.MoveSafe was started with one promise — treat every customer like family. That promise still guides every move we make.
MoveSafe Relocation (movesaferelocation.com) has 190 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
movesaferelocation.com
Website
movesaferelocation.com
Category
Moving & Storage
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Both Josh and Austin were not only informative they listened and were patient. I never felt pushed or intimated they are a fine addition to your organization, Haley also!
Response from MoveSafe RelocationJul 21, 2026
Thank you for your wonderful feedback! We're thrilled to hear that Josh, Austin, and Haley made such a positive impression. Providing helpful, patient, and pressure-free service is exactly the experience we strive to deliver. We'll be sure to share your kind words with them—they'll truly appreciate the recognition. Thank you for choosing MoveSafe Relocation!
NF
Natalie F.
Do not use this company
Do not use this company. They made it seem like they were the actual moving company when in fact they are a third party and just set you up with some random moving company AFTER you’ve already paid thousands. They made it seem like they were the ones that were going to handle everything when that was not the case. The movers they sent to us did a terrible job and many of our items were broken. I feel like I was definitely scammed into hiring them not knowing they were just a third party.
Response from MoveSafe RelocationJul 15, 2026
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
MoveSafe Relocation is a licensed moving broker, and our role is to coordinate transportation with licensed and insured interstate carriers. We strive to be transparent about this throughout the booking process, and our broker status is disclosed in the reservation documents provided before a move is scheduled. We regret if there was any misunderstanding regarding our role.
We are also sorry to hear that your belongings were damaged during transit. We understand how upsetting it is to receive your items in anything less than the condition they were entrusted to the carrier, and we recognize the frustration this can cause.
Customer feedback is important to us, and we take concerns regarding both communication and carrier performance seriously. A member of our Escalations Department will be reaching out to you shortly to address your concerns directly.
MM
Michael M.
They're just brokers, don't use them
OMG First off, they're not movers, they're just brokers, they call around to find the cheapest company they can and what they do. You can do
Please read the following. I hired movesafe for a move from Michigan to Nevada. Put down a $1400 deposit, I had to move the date back. They charged me an additional $1250. For rescheduling, 1174 for pickup 1174 for delivery. The people that were sent are unprofessional. Callous they came at night. Knocked holes in the walls and broke hand rail The overall experience was very poor. call anyone else please do not use this company
Save yourself some grief, and money
Response from MoveSafe RelocationJul 15, 2026
Thank you for sharing your feedback. We are sorry to hear that you were dissatisfied with your moving experience.
MoveSafe Relocation is a licensed moving broker, and this information is disclosed throughout the booking process and outlined in the paperwork provided prior to reservation. We coordinate moves with licensed interstate carriers that perform the transportation services.
Regarding your rescheduled move, additional charges were not assessed simply for changing the date. Any changes to the move details, including inventory, scheduling and availability, can affect pricing based on the carrier's rates and logistics at the time of the revised reservation.
We are also concerned to hear your comments regarding the pickup crew and the reported property damage. The level of professionalism you described is not the standard we expect from the carriers we work with, and we take those concerns seriously.
Our records indicate that we have already been in communication with you regarding your concerns and are actively working toward a customer service resolution. We appreciate your patience as we continue that process and look forward to bringing this matter to a fair conclusion.
AG
Austin G.
Trust these reviews and DO NOT use this…
Trust these reviews and DO NOT use this company. I was quoted $2,200 originally and decided to book. One week out from my move I review the inventory list with one of their associates and am told the new quote is $4,500. They get you with some special “one time only discount” then screw you over when it’s too late. Can’t imagine how bad the rest of the process will be
Response from MoveSafe RelocationJul 8, 2026
We are sorry to hear that you were disappointed with your experience. Our goal is always to provide customers with the most accurate estimate possible based on the information available at the time of booking.
As is outlined in the moving process, all estimates are subject to review and are based on the inventory provided. Prior to the move, each customer completes a detailed quality assurance call to verify their inventory and any additional services needed. If the inventory is significantly different from what was originally quoted, the estimate is updated accordingly before the move takes place so there are no surprises on moving day.
We understand that an increase in price can be frustrating, especially close to a scheduled move. We are more than happy to address this with you directly. Please call our Escalations Department at 561-286-7688. Thank you.
DI
Diana
Do NOT do business with this company
Do NOT do business with this company. They made verbal and written promises to my elderly mother and then refused to follow through. They are attempting to keep her $3000+ deposit. We moved forward documentation and followed employee instruction and they refuse to honor their own terms. Fraudent, unprofessional, and illegal. Save yourself the hassle and disappointment and find ANYONE ELSE.
Response from MoveSafe RelocationJul 6, 2026
Update: Diana, we thoroughly reviewed your mother's file and worked diligently to reach a fair resolution. We have since processed a full refund for her. We appreciate the opportunity to address your concerns and resolve this matter. We wish your family all the best moving forward.
CA
Carole
Zero stars if I could.
Zero stars if I could.
My experience with MoveSafe Relocation was terrible from start to finish. This company is a broker, not the actual moving company, and that fact was not made clear during the sales process.
I was originally told that a specific moving company would be handling my move. At the last minute, MoveSafe switched to an entirely different company without my knowledge or approval.
The pricing was another major problem. We completed a detailed inventory twice before moving day, yet when the movers arrived, they walked through the house and demanded significantly more money than the quoted price. It felt like a classic bait-and-switch.
The final issue involved my pool table. Before booking, I specifically confirmed with MoveSafe that my pool table would be professionally disassembled, moved, and reassembled. When the movers arrived, they informed me they could not move the pool table at all, despite that service being part of the agreement I made with MoveSafe. I was left scrambling to find another solution on moving day.
Moving is already one of life's most stressful experiences. You shouldn't have to deal with changing moving companies, unexpected price increases, and commitments that aren't honored.
There is nothing "safe" about MoveSafe Relocation. Save yourself the stress and do business with a company that stands behind its promises.
Response from MoveSafe RelocationJun 29, 2026
We're sorry to hear that your move did not meet your expectations. We understand how frustrating it can be when a relocation does not go as planned.
As a licensed moving broker, our role is disclosed in our agreements and documentation provided prior to service. Carrier assignments can change due to scheduling or operational availability, but all carriers are required to be properly licensed and insured.
Our estimates are based on the inventory provided before the move. If the items presented on moving day differ in volume, weight, or services required, the carrier may issue a revised estimate before loading begins for the customer's approval.
Regarding the pool table, we sincerely regret any confusion. Specialty items often require specific handling and, in some cases, additional arrangements depending on the carrier's capabilities. We understand how disappointing this would have been on moving day.
We appreciate your feedback and would welcome the opportunity to review your file, including the estimate, inventory, and communications surrounding your move. Please contact our customer service team so we can investigate your concerns and determine whether there is anything further we can do to assist.
BB
Brendon B.
This is a scam company
This is a scam company. I would give them 0 stars if I could. They will quote you a moving price and once the movers arrive, they will quote you double. This is how they operate. They will try to sound as though they care when you voice your concern but they will only offer you 100 dollars to rectify the situation. Do not higher these scammers.
Response from MoveSafe RelocationJun 29, 2026
We're sorry to hear that you feel this way about your experience. We take these concerns seriously and strongly disagree with the characterization of our company.
Our estimates are based on the inventory and information provided before the move. If the actual shipment differs in size, volume, or items from the original estimate, the price may be adjusted accordingly before services begin. Any revised pricing is reviewed with the customer for approval prior to moving forward.
Our goal is always to resolve concerns fairly, and any goodwill offers are made in an effort to assist our customers—not to dismiss their concerns.
We would appreciate the opportunity to review your file, including your estimate, inventory, and any pricing revisions. Please contact our customer service team so we can discuss your move in detail and work toward a resolution.
RW
Rebekah W.
DO NOT USE THIS COMPANY!!
DO NOT USE THIS COMPANY!!! This company is the most dishonest bunch of people I've ever encountered. I got upset about the price they quoted me and told them I would be using a different moving company than them for the items not included in my original quote. Never in my life would I have thought that a business could or would retaliate against a single customer. They told me that they could move nothing for the $1400 deposit I put down and the deposit was nonrefundable. So I proceeded with the move. I had agreed to a 2-day window for pickup. The movers showed up and loaded less than 1/3 of the items on the contract before seeming to say that I had used up all of the cubic footage allowed. They did not communicate when my delivery date would be. I kept calling every day because delivery was supposed to be the next day. They claimed the 2 day window also applied to delivery and it would be 2 days later. Then they told me it would be up to 8 days. Five days later my furniture was finally delivered. I still had to pay the remaining amount due on the original contract before they would even unload my things and were holding my belongings hostage. I paid $3k and they picked up and delivered less than a third of what that money was supposed to cover.
Response from MoveSafe RelocationJun 29, 2026
Rebekah,
We have made numerous attempts to speak with you and work toward a resolution regarding your concerns. Unfortunately, each time our representatives have been able to reach you by phone, the conversations have ended before we were able to discuss a potential resolution.
Despite these difficulties, we still made the decision to issue you a $500 refund as a customer service accommodation in an effort to address your concerns and demonstrate our commitment to resolving the matter. You still wrote this review after you received that refund, which is unfortunate.
