Alaina M.
Like Highway Robbers
They took advantage of my husband by claiming they would move us and that our items could be in moving bags. They then sent documentation that moving bags aren't allowed. They'd taken $1,800 from us and now they REFUSE to give back more than 50% of it which we are waiting to receive. Theft is still theft even if the thief gives you half your money back. Stay away! They gave us NO SERVICES but kept the cash! it didn't occur outside of 72 hours you guys pretended the weekend was hours but it isn't for businesses. We didn't "accept" your settlement! You said you're stealing half of it from us no matter what even though you didn't do a single service and did not even 10 seconds of work!!!
Response from MoveSafe RelocationSep 14, 2026
MoveSafe Relocation has already spoken with the customer’s husband regarding these concerns, and he accepted the refund settlement that was sent on Friday, 9/11. The move was cancelled outside of the 72-hour cancellation window outlined in the signed contract. Under the terms of the agreement, cancellations outside of that window generally do not qualify for a refund of 50% or more of the deposit. However, as a customer service accommodation and in an effort to resolve the matter amicably, MoveSafe Relocation agreed to refund 50% of the deposit paid. The customer’s husband accepted this settlement, and the refund is being processed accordingly. We also acknowledge the communication issue regarding the email address and have taken responsibility for that error. However, the cancellation occurred outside of the contractual cancellation period, which is the basis for the amount being refunded.