MotoBuys.comReviews of motobuys.com

I have been dealing with trying to get replacement parts. I was told go online and fill out the parts request form and send pictures which i did. Took 2 weeks to get a response with needed more pictures so i sent more pictures. Took another 2 weeks for a response and was told to go online somewhere else and buy the parts because they don't carry them, and they can't get them. So, I asked for part numbers because it's a part not on the diagram and now it's been 3 weeks and still no response. Has to be the worst company I have dealt with and will never purchase anything from them again. I would suggest the same to anyone else go buy from a local store that can actually help you out when you need the service.

Canceled my order because I used VPN on my laptop when the order was placed. Asked for my drivers license and photo of the credit card and still wouldn't place the order after I sent them.

Wonderful sales department, Bob was super helpful. However upon arrival our go kart had many damaged pieces. The company offered to send us the parts to fix it ourselves. However we paid the extra $99 to have it assembled. They refused to refund us the $99 for assembly even though we are now assembling many pieces ourselves. By far the worst customer service I’ve ever dealt with. Please buy from any other company. Read the reviews and complaints on BBB.

We bought a Cheetah 6. They delivered us the wrong one. They delivered us a Cheetah I6. We have yet been able to get them to tell us they will deliver us the right one. All we get is an email telling us how to pack up the wrong one and they will get it!! We’ve paid for the Cheetah 6 and cannot get it sent it to us. My husband put the Cheetah 6 together for them because he had unpacked it from the crate and started and then realized it was an electric and not gas. Now the crate can’t be used because obviously you have to cut it, it’s metal, to get the go-cart out. They aren’t apologetic and won’t take responsibility for their error. I’m over this company and will NEVER buy nor recommend them again. We planned to buy multiple “toys” from them because we have 13 grandkids. Thank God we only bought one as a test and learned our lesson. We can’t even get the right one sent to us that we paid for and no idea how to since all they want is the wrong one. So where’s our refund???? You won’t get the go-cart until we have either our money or the right one! Fraudulent company as far as I’m concerned.

No customer service

I purchased 2- RPS GKR 200 Delux,Adult Off Road Go Karts. It was disappointing to receive the damaged shipment. The invoice for the missing parts took over three weeks, and the damaged parts will probably take another week or so to arrive. I bought two exact go-karts and assembled them. It would have been nice to have assembly instructions or a video accompanying the units, as I had to figure everything out myself! The fender’s mounting frame didn’t fit right, so I had to make some modifications. Having an engine/transmission maintenance/repair manual or video would also be helpful. The Go Karts look great. However, the negatives are lack of power and poor handling. Tatiyana in the customer service department was great and a pleasure to talk to.

Very good buying experience. Ordered two bikes, a 125 and a 110. They were shipped earlier than expected. Slight shipping damage to one. Problem taken care of quickly. I have two extremely happy grandsons.

I was sent a bike with only one handlebar block with 1 bolt.It took me a month to get the correct blocks.And they didn't send me the bolts.They told me the size and that I could pick them up at a local hardware store. Paid for a complete bike that I couldn't ride Also, my spark plug was broken and bent during shipping.I sent them an email.They never responded about that.I wouldn't go to this place. I would shop around