MotoBuys.comReviews of motobuys.com

As someone new to this, I'm pleased with the trail four-wheeler. But I do wish the manual had been a bit clearer.

I purchased a 4 seater utv from them and paid $4400 shipped to my house. When the UTV arrived it was a 2 seater go-kart. I called and called to no avail they have caller ID so they just stopped answering my calls. I tried to place a hold on my card until they swapped out my utv and give me what I paid for. The issue is they know the credit card laws and manipulated they get paid and skip town. End of story dont buy nothing from them they are a shady bunch and you too will lose your money.

I purchased a scooter from them that the speedometer nor the odometer worked on. Then, when I drove it, The scooter died ever half a mile. Their 'service' guy told me to try riding it without the gas cap on????? When I did this, it still died. He said he could send me a carburetor. I said, I don't know how to install a carburetor. He said, 'Our policy is to send you the parts, and you have to pay for labor...ON A BRAND NEW SCOOTER!!! One that I purchased the extended warranty on. Do not do business here! BTW, I am filing a small claims.

I purchase a ATV on the 3rd of June, I received it unassembled about a week later, when I took it apart to assemble it, there were NO NO NO INSTALLATION INSTRUCTIONS OR PARTS LIST!!! I CONTACTED MOTOBUYS ABOUT 14 TIMES, NOT A SINGLE TIME THAT I WAS ABLE TO TALK WITH ANYONE NOR DID ANYONE RETURNED MY CALLS. BEFORE I PURCHASED THIS ATV, I READ SOME OF THE COMMENTS AND SURE ENOUGH IT STATED THAT MOTOBUYS WOULD NOT CONTACT YOU BACK ONCE YOU HAVE COMPLETED THE PURCHASE! THE SAD PART WAS THAT SINCE I RECEIVED THIS ATV IN A SHORT PERIOD OF TIME, I WAS GOING TO ORDER ANOTHER ONE, BUT SINCE THE CUSTOMER SUPPORT SYSTEM IS PISS POOR, I DECIDED NOT TO! THEY WILL NOT CALL YOU BACK FOLKS

Didn’t listen to the bad reviews. Bought a 300cc 2 seater. It showed up missing hardware, broken lights, front left tire leak, part bolt holes didn’t line up. Took weeks to get customer service to send me parts, they sent some, spent weeks getting them to send the other parts, they sent some. About 4 months after getting cart, I finally got all the parts and started it, ran well, for about 15 miles and the Variator started squealing, again, weeks to get customer service to send me parts. Got it running again, about 20 miles, Variator started squealing again, guess what, customer service will not respond. It’s 2025, and it’s been sitting 90% of the time.

Ordered a dirt bike for my granddaughter and it came with a warped back tire and only one front shock. Sent several e-mails to customer service and didn't get one reply.

DO NOT ORDER FROM THIS COMPANY. Provided a cheaply made, overpriced product, and HORRIBLE treatment from the company, no customer service at all. I've never written a bad review about someone online - but I'm compelled. I ordered a go-kart for my children for Christmas and paid the extra for preassemblely. It showed up on a busted up palate, but I didn't notice any major broken parts at first. After following every instruction precisely, it would not work. I contacted the company several times and they did not respond for several weeks. So, I hired an electrician to look at it, he found out that when they assembled they had pulled the brake line so tight that it would not work. He fixed it. It worked for about 20 minutes. Then the brake mechanism that was welded to the frame broke off the frame. We looked at it closely and it was clearly a bad weld. I spoke with a representative at the company that same day (as they had finally gotten back to me about the first issue). He agreed that they will have to send us out another kart. Followed up several times. No response. One day a rear axel showed up at my house for it (that has nothing to do with the problem). They have never gotten back to me despite several emails to the same email address I was communicating with. I've ended up hiring someone to weld it back on properly. The product is poor, but worse that that is this company and how it treats its customers. They ruined my kids Christmas - DON'T DO IT.

Worst customer service ever! Expect new youth atv. They sent youth atv with bent frame. Horrible communication, slow to refund, had to get bbb involved to get refund processed, would NOT recommend.