MotoBuys.comReviews of motobuys.com

Bought a Trailmaster ULTRA BLAZER 200EX EFI Go Kart and when it was delivered we discovered it was damaged pretty bad. Steering column was bent, dash and gauge cluster was broken in pieces. Large deep scars trough paint into frame metal. Broken plastic fenders, hood etc...etc... Sent pictures to the company and they told us damage is mild so they would send us parts for us to repair our selfs? How in the world are we supposed to repair this damage? Take the cart all appart and repaint it and then reassemble? They would not replace it with a new unit. We refused this and sent it back to them. They refunded us purchase price minus $1,500.00 for shipping and handling cost per their purchase contract. We tried for months to get the balance returned to us without luck. The most awful experience we have ever had with a company. Stealing money from kids should not be legal... Now kids are saving up their money for a new one. Never buy from an online store. Always go to a real store with real people. We will from now on! Terrible people!

I purchased a Trailmaster Challenger 300 from these guys and they mention guaranteed warranty for 3 months after purchase. Well something went wrong with the Trailmaster 2 days before the expiration date of the warranty. I contacted within time frame through email and by calling. I didn't receive an email back but when I decided to call, customer service told me he had forwarded my email to tech support. He assured me not to worry about it being close to my 3 month period on the warranty that they will still honor it no problem since it's still within the 3 months. I was told to wait for technician to call me back. Well it's been a month and no one has called, I send emails and I get no replies. Now they just don't answer any of my calls or return them, I'm assuming they just don't want to deal with my issue? Talk about customer service and communication. I was really looking forward to them trying to help me out with the issue since we use it for our ranch. It really helps us out around here and for them to just throw me in the gutter. Smh..Over a damn inexpensive UTV that they don't want to just try and figure out the problem over thousands of dollars they make. Stay far away from these guys!!!

I tried reaching out to motobuys after buying an absolute piece of crap from them. The guy on the phone with their customer service team was very very rude and told me that there was nothing he could do to help me. I am just trying to warn as many people as i can, to not buy anything whatsoever from these people!!! Their products are very very shotty to say the least!!! BEWARE OF MOTOBUYS, THEY ARE SCAMMERS!!

This was one of the best and easiest order process I have done. Ordering was super simple, and I thought would take several weeks for the delivery it was less than a week! Delivery driver called with his ETA and was super nice and accommodating placing it right in my Garage. Don't Buy Anywhere else......The Best!

I ordered an Amigo Storm 300 scooter from Bob.  Bob was great in directing me to the Storm 300.  I was looking at other scooters and Bob sold me on the Storm 300, and I an so glad he did,  He was also able to get it in the color (white) that I wanted and that is hard to get.  The bike arrived very well crated and all I had to do was install  the windshield and handle bar mirrors. I LOVE my scooter.  It looks great and drives like a dream.  The speed odometer is registered up to 110MPH and I have had it up to 90MPH.  If you are thinking about buying a high end scooter, at a great price, this is the one to buy!  Thank you Bob!  Carlos and Andrew at the customer service desk have been terrific to work with.  Very responsive and really care about providing great service after the sale.  Carlos even threw in a GREAT helmet free of charge.  I would highly recommend Motorbuys if you are looking to buy a GREAT scooter

I ordered a pitbike that was (and still is) labeled as having 14/ 12" tires front and rear. This was important to me as I wanted the small size pitbike like my friends have. Upon receiving the bike I realized that I got a 17/ 14 pitbike but their website claims you absolutely can not deny shipments so I hoped their customer service would take care of me, maybe sending me a 14/ 12 wheel and tire set. They acted like they would until the payment was over 90 days old and I couldn't get my money back, then they flat told me they would do nothing for me. Their products aren't necessarily bad but the company is too incompetent to even correctly label their own products and the customer service is absolutely worthless.

Bob was great. Bought 3 dirt bikes and he helped me with everything. Very knowledgeable about all the bikes. Greatful for all the help

Due to a variety of reasons, it took me 6 trips to the DMV to get my moped registered, but Andrew in customer service at Motobuys certainly went above and beyond. It's rare to have customer service be as attentive, helpful, and communicative as he was. He made me feel as though he genuinely cared about doing what he could to help and was sincerely invested in the outcome of my situation. His actions have turned me into a loyal customer of motobuys.com.