Josh M.
Bad Buy Experience
So my long time significant other bought a 150cc Ice Bear Mojo Magic trike Moped from Motobuys.com back around the end of May. She paid for the extra warranty and assembly of the device. Moped arrived clean, with minor assembly items needing to be done. Once assembled she test drove it around the neighborhood, speed limit is 20mph in the residential area we are in. The moped was bought because research showed that a 150cc trike should go about 45 to 55mph, which she bought it to do that as she works just a few miles around from our house. When we tested the moped on the city streets of the town we live with me following behind her, it was noticeable the bike never would go above 22mph. As she was driving the moped, the speedometer was showing that it was going 45mph. She did eventually test it later with a speed tracker app, and lo and behold regardless of how fast the speedometer was reading, the fastest the moped would go is 22mph. This then leads us to the nightmare we’ve been having dealing with Motobuys.com. Other than it being insanely difficult to reach customer service, once you eventually do after numerous calls, all they do is send you a link to schedule a tech agent to call you. Well the tech agents call an hour late, even if they ever call at all. We had three calls scheduled and the first two they called as late as possible and then said they would call us back and never did. The third one they didn’t even call. It wasn’t until after filing an FTC complaint, a BBB complaint, and threatening legal action that they eventually told us they’re sending us out a part to resolve the issue. That was over a week ago and we still haven’t received the part and now this moped has been sitting in my drive for 2 months without being used what it was intended.