MotoBuys.comReviews of motobuys.com

The worst customer service experience of my life! We made a huge purchase for our family and the go cart won’t work. The only time this company will respond is if I write a bad review obviously! We want a full refund and this non working go cart gone! Will do whatever we have to legally to get this company to make this right! - 100% agree with this client who also purchased from them. Please avoid them so you don’t go through what we are going through.

The worst customer service experience of my life! We made a huge purchase for our family and the go cart won’t work. The only time this company will respond is if I write a bad review obviously! We want a full refund and this non working go cart gone! Will do whatever we have to legally to get this company to make this right!

I bought a go kart for my son for christmas. It was delivered on the 9th and the brakes were non functional. I have called and emailed numerous times with no communication back. I was able to finally speak with a Ken from tech support who told me to "bleed the line" which we did and still the brakes don't work. I was told they "tested" the go kart prior to shipping but I highly doubt it considering once it started and my son drove off they never worked. I have disputed the charge and filed complaints with the BBB and the FTC. This is the worst customer service I've ever dealt with. Do not buy from this company!!

They sent me a go cart that would never start. After 3 weeks of haggling with them, I finally gave up and took it to a mechanic. They took it apart and properly put it back together. The fuel line was pinched. The real problem is not this mistake but that they would not work with me on it. My son mowed yards for a summer to pay for this and he was pretty disappointed. Advice, save more money and go with a better company and product.

So far I have a bad taste in my mouth about these guys. I reached out a month ago regarding an issue with the color of my order. I paid for a red dirtbike and they sent me orange. I had already ordered red gear for my son for Christmas. He really wanted a red bike. After emailing, they called me saying they would compensate me for their mistake. The agent then told me he would call right back. 1 week passed and I heard nothing. Over the course of a month I've sent 4 emails, one per week, requesting an update and they have ignored every one. Can't imagine what warranty support must be like with these guys. I will not be buying from them again.

Bought a dirt bike for my son for Christmas. The bike of course did not want to start, so I looked at the manual which had very little information. So I proceeded to call customer service MULTIPLE times. I left messages and emails, and would you believe it they never responded to not one message. I now have to figure out how to get a refund from a company who will not answer or return calls. Wish me luck and stay away from this company.

This is the worst Thanks for messing up a child’s Christmas got the cart broken no replacement parts sent by Christmas will not go into reverse and cannot get a tech to answer the phone nor call back we should’ve went to tractor supply

As a first-time ATV buyer, MotoBuys made the process super easy with their detailed website. The ATV runs even better than I imagined!