MotoBuys.comReviews of motobuys.com

Bike came damaged still haven’t received MCO paperwork after 3+ weeks, I emailed into motobuys and have not received any follow up at all….

I received the bike so I gave them 2 stars but to pay for “pro” assembly is ridiculous! The carburetor wasn’t touched, the chain had to have 2 links cut out due to the adjustments being maxed upon arrival with a flappy chain, the front brake line was ran on the outside of the forks and it was hard to find any lock tight. Horrible and they have no idea how to put a bike together and tune it to be ready to ride .

I've been calling Moto buys for at least five six days in a row always going to call back or talk to shipping or something but shipping never called me back again Friday yesterday didn't call me back again getting concerned because I still haven't gotten a tracking number paid a lot of money and purchased extra for faster processing so no tracking number is still looking at 10 to 12:14 days for shipping still I would think and that's not fair when you pay extra I would just like some answers in a tracking number

Do not buy from them. They have no care for service after the sale. They don't care to help you they don't care to follow up they don't care that you've paid for a warranty and they don't care to support the consumer all they want is the money up front. I've been dealing with a faulty part on the go-kart for over 30 days and nobody wants to respond and settle this warranty Parts situation. I bought this for my disabled daughter so I can drive her around my property and I can't even do that because these folks don't stick to their word when it comes to service and warranty. Bob was a Salesman that got involved when he shouldn't have never documented anything so service and warranty or parts had no idea and refused to communicate with me since I was dealing with bob. But Bob hasn't told Ken and hasn't told Charlie of our conversations therefore it never happened in their eyes because he never documented their system. Now I get an email from Bob saying he should have never gotten involved. Well Ken got involved and Charlie got involved and neither one care to respond to my daily emails or text messages. Don't buy from this place

Trailmaster 300 arrived with shipping damage; instrument panel broken in half and steering shaft loose. Requested broken parts and was only sent one. My ph# has now been blocked from live persons, messages and emails unanswered. Had to order parts from another company. If you can’t work and fix these products on your own, do not buy from them. Warranty and customer service are unfortunately non-existent.

We purchased a Trailmaster 300 xrse from Motobuys. The salesman was helpful and the go kart was delivered within a week. Unfortunately the go kart does not come with any assembly instructions. Searches of YouTube proved fruitless for this model. We call Motobuys Tech Support and left several messages, we sent emails, we cannot get a response from this company. There is an assembly guide on their website, but it is incomplete and doesn't answer the questions we have. Once they get your money don't expect any support.

Was okay until the final paperwork. Took over a month to receive title. UTV sat in garage unable to register it. Some of their staff I dealt with were rude and not friendly. I do not recommend them and I would shop around before buying from Motobuys.com. I gave them 2 stars because they got it assembled and delivered as promised. Should send documentation with delivery or have a better system to avoid this hassle.