MopioReviews of mopio.com

I have had several interactions with Mopio's customer service since my original purchase of one of their sofa's back in July, 2025. I have a large family and have added several pieces to the original order. When reaching out to them, I have primarily worked with a rep by the name of Vimala...Vimala has ALWAYS been prompt, courteous and informational with each and every response, something that I don't get very often anymore.

Arvind & Liveniya Helped me out very timely vis email when I thought part of my order was missing. Products are very easy to assemble and good quality.

My delivery was left out in the rain and I was so upset when I got home from work. I called their customer service. They responded asap and said they would ship new if needed. Stayed in touch with me during the holidays until I had someone who could help me unpack everything. I was very happy to see that nothing was damaged. It's not solid wood but excellent quality for the price. I love them. Wish I could add a photo

One of our modules was sent back to the manufacturer after Fedex failed to deliver it properly. Mopio, Edelwinna Thomas, in specific, was extremely helpful in getting it all sorted out with no stress. She replied to all of my emails super quickly, and after asking for some information, sent it back to us all within a few days. It was exceptional customer service. Not to mention how beautiful the sofa is. All I can complain about is that it seems they updated their design within the time we got our sofa a couple months ago and this month when we got a few more modules to add. Now the new ones have much larger and squishier pillows and the cushion is squishier. It also is like an inch taller than my original modules. It just looks a little silly because you can tell they’re different. Overall though, very happy with the couch, especially with the removable cushion covers.

TLDR: Excellent quality at a reasonable price. Some assembly required. Would recommend!! I admittedly expected some horse-shoe style connectors that linked the seats under the cushion, but instead the links are a triangle metal bracket which click into place after they're installed to the bottom of the seats, a little more difficult to setup than expected. Additionally, the seat back piece 'draw latches' don't quite line up with the pre-installed hook holes when you install them first (per instructions) to the bottom of the chairs before adding back pieces, doing so causing misalignment and brackets to not fully latch. Alleviated this by adding the back pieces first via their interior hooks, then turning the seats on their side to add the underside latch brackets in line where they needed to be for full alignment. A minor inconvenience that I figured out after the first seat. Setup was about half an hour per seat... Probably could have gone faster, but wanted to take care not to ruin the product. Other than those minor assembly woes though, an excellent quality product for a reasonable price which didn't break the bank. I didn't mind the extra elbow grease and am absolutely pleased with the final product which turned out exactly as advertised. It's only day 2, so I expect the cushions will fluff a hair more (vac sealed on arrival) but can already tell they're soft enough for comfort. You'll want to avoid kids jumping on these couches with the storage under each seat, they will eventually go through them, but otherwise, solid construction. I'm a 280lb 6'3 fella and they support me without any effort at all. The linings went on smoothly without too much trouble, the seats are modular and able to be moved for various numbers of visitors (perfect) and the color (stone gray for us) was exactly on point with expectations. All at a price point which didn't break the bank. Overall: excellent quality/value at a very reasonable price for exactly what will fit your needs. Kudos Mopio!!

Absolutely love my couch. The only thing I was not too happy with was the height. I thought it was a little bit taller. It’s a little low to the ground outside of that. It’s a great couch… The set up was not hard. It was easy, but it is some work thanks.

I had an issue with a chair I purchased from Walmart made by Mopio. The level of customer service that Mopio provided was something you almost never see, if ever! Unbelievable. Whether my email was answered by Batrisha, Emir, Balvinder or Arvind, the level of promptness and concern was outstanding! They did everything right. That tells me that the owners know how to hire excellent employees. I wish them every success, Mopio has earned it!

I ordered some beautiful glassware and some arrived broken. I emailed with their customer service rep, Arvind, and he took care of everything immediately. He worked very quickly despite the busy holiday season. I am very grateful!