MopioReviews of mopio.com

I ordered 6 pieces of furniture that arrived quicker than expected. Assembly instructions were easy to follow. One of the drawers was missing the holes for the handle and customer service was very prompt to address the issue. I appreciate Yaashiine & Balvinder’s assistance. Once assembled, all pieces were beautiful and have elevated my living room space.

Sectional was easy to put together and looks great in our living room. Had one issue with a pillow cover being damaged but the customer service team (Kartiga & Batrisha) helped resolve the issue. Overall, a great product for a great price.

The quality of the furniture is very good. It is beautiful and looks high end. It feels super solid and much more well-made than comparable furniture we’ve had to put together. I will say, we had a frustrating situation where the hardware and one piece of our book shelf was not in our package, but they made it right almost immediately with quick responses. I’d definitely recommend.

Vimala was super helpful with my return.

The ordering process was easy as the pieces are modular and i could adjust for my space. When it was time to assemble everything, my husband and i figured it out without too much frustration and even the way the covers went on was very intuitive. At one point, i thought i would have to return the ottoman as it diminished the available space to walk through once we had the entertainment center assembles as well. Arvind & Yaashiine were very accommodating of our needs and were able to discount the ottoman to reduce shipping costs and environmental impact. I appreciated their understanding.

I was looking at few beautiful storage cabinets from this company and placed a couple in the cart to review them later. By mistake, I ended up buy one of those that I was considering but wasn't absolutely sure of buying yet. The buying was directly made from my Apple pay and it was such a big mess to an address that wasn't even mine. As soon as I reached out to their customer service by email, I got a response. Yaashiine was very helpful and were able to intersect the shipping and send it back. They took care of everything very efficiently, which I highly appreciate. Now, I can go back and carefully look and buy what I need.

⸻ I purchased a 7-piece sectional for over $2,000 and received delivery within five days. While I appreciate the modular design and flexibility of the couch, my experience after delivery has been extremely disappointing. Upon arrival, several pieces were damaged, and some sections included what were clearly used legs. The legs were bubble-wrapped and stored inside the ottoman, so the claim that they were damaged during shipping is inaccurate. These were not new parts — they were visibly used. I contacted Mopio support immediately to resolve the issue. Over the course of a week, the back-and-forth communication resulted in inconsistent and unsatisfactory resolutions. The first offer was a 10% refund with no replacement. The second offer was 30% back on only the damaged section, which was less than the original offer, still without replacement. A third proposal involving replacement parts is still pending. Throughout this process, the explanations provided have not aligned with the condition of the items received. It has now been two weeks, and the couch is still not fully assembled due to waiting on a proper resolution. For a purchase at this price point, I expected significantly better quality control and customer service. A full replacement of the damaged components along with a partial refund to account for the inconvenience would have been a reasonable resolution. Unfortunately, based on this experience, I would not purchase from this company again.

Was very communicative and helped me out! Love the dresser just broke a piece but Balvinder helped me out and was able to get resolved quickly! Thanks!