MopioReviews of mopio.com

Great product for the price. Assembly was more involved than I expected.

Order delivered promptly, accurately filled. Arrived with usual crushed corners/edges, but a styrofoam genius must have packed it. Nothing damaged. Assembly went fine; clear instructions; good hardware; seems solid and well built. Impressive! The color is a bit more yellow (and less red) than we'd like, but we suspected that from the web pictures. Only complaint: while the finish overall is fine, the top surface is poor. Not sure why. Looks like the chemistry of the finish was off somehow. Very rough (compared to the balance of the piece). Tolerable, but unfortunate, and inconsistent with the overall quality.

The quality of the furniture is very good. It is beautiful and looks high end. It feels super solid and much more well-made than comparable furniture we’ve had to put together. I will say, we had a frustrating situation where the hardware and one piece of our book shelf was not in our package, but they made it right almost immediately with quick responses. I’d definitely recommend.

The bed arrived early. The box showed up damaged/opened. Luckily the bed was in good shape - except for one part - the side board. I contacted them immediately - sent pictures of damage and how the box arrived. Mopio said they could not send just that one part; however, the offered a discount if we kept the bed as is. We opted to keep the bed - as the discount was nice and did not want the hassle of getting everything back in the box to return. The bed looks nice. It would be a little better if they rounded the corners - very sharp wood corners.

Absolutely love my couch. The only thing I was not too happy with was the height. I thought it was a little bit taller. It’s a little low to the ground outside of that. It’s a great couch… The set up was not hard. It was easy, but it is some work thanks.

Our modular couch shipped promptly. We love the look and comfort of it. The assembly was a little bit more than we were expecting but it was not too difficult - we got it done in a couple of evenings. We love that the covers are washable. My biggest complaint is that the ottoman covers were extremely difficult to get on (barely fit) and one started to rip already due to the tight fit.

I received the couch, about 3 days after ordering. Which was amazing when it came to the speed of shipping. I order the 9 seater sleeper couch in the Oat color. I only opened one because I was nervous it wasn't as light as portrayed and I was correct. It looks cream/eggshell white but it truly is the color of Quaker oats. (Which is fine) but not the color scheme i was going for, also they are pretty low to the ground which would be a nice vibe for a loft or something of that nature. Because it wasn't exactly what I was hoping I asked for a refund. I was nervous because the return process only happens over email, there is no number to call. They asked me if I wanted a partial refund a 3 different accounts and I politely declined, they sent me the return labels, I was able to get FedEx to pick up my return from my home, and the received my package 3-4 days later. They confirmed the return was in the warehouse on Friday and processed my return by Monday. This couch is great for storage and people with kids being that you wash every cushion cover. If it was just 6 inches higher we probably would have kept it. I will say when it comes to the return process I believe they are on a different time zone because they would always respond later in the day between 5PM-11:30PM my time.

Arvind was a great help in finding resolution for my damaged pieces. He stayed in touch and helped find a solution.