Moonycozy is listed under Home Goods Stores.
Moonycozy (moonycozy.com) has 191 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Charles W.
This company does not sell the spray for car. They are just getting your money. Do not order from them.
Response from MoonycozyJun 21, 2026
Dear customer, We’re sorry for the inconvenience caused. We’re unable to locate your order based on the review alone. Please contact us at [email protected] with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution. Customer Service Team
Ana Paula A.
I have ordered an electric comb, I received their email confirming and that was it. No more email, no tracking and it's been 10 days without any communication. I have tried email, messenger and even called them, but it seems they have vanished. I hope that through this channel, they can finally reach me to solve my case.
Response from MoonycozyJun 21, 2026
Dear customer, We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience. Customer Service Team
Sanne
I placed an order with this company, and by mistake I ordered three items instead of one. As soon as I realized my error, I emailed them to explain what happened and asked if they could adjust the order to just one item. I got an immediate reply saying they would take care of everything and that I’d receive a refund. Absolutely fantastic service — truly impressive!
Response from MoonycozyJun 15, 2026
Dear customer, Thank you so much for taking the time to leave us a 5-star review. We strive to provide our customers with the best possible service. We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us! Best regards, Customer Service Team
Reshmy M.
Scam,bought organic caster oil with rose quatz roller, its a plastic roler and caster oil looks like some white thin liquid which absorbs to skin instantly unlikely caster oil, such a cheap people stealing people's hard earned money this way is pathetic, shouldn't be allowed to sell &scam
Response from MoonycozyJun 15, 2026
Dear customer, We’re sorry for the inconvenience caused. We’re unable to locate your order based on the review alone. Please contact us at [email protected] with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution. Customer Service Team
Matthew E.
Product not as advertised. They shipped and charged me for 9 of the same items and I can't reach anyone for a refund which their website says 14 day policy
Response from MoonycozyJun 15, 2026
Dear customer, We’re sorry that the product didn’t meet your expectations. Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention. Customer Service Team
JEFF J.
The product I ordered (quick effect coating agent) does absolutely nothing to my paint . I applied as stated in the instructions and waited to wipe off & it did not bring back the shine . Also I bought their special buy 3 get 2 free , the bottles were not as advertised. I received 5 bottles that are 120ml the bottles in the add were much larger. Well I received a response from the seller to which I replied to their email. Now I wait !
Response from MoonycozyJun 15, 2026
Dear customer, We’re sorry for the inconvenience caused. We’re unable to locate your order based on the review alone. Please contact us at [email protected] with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution. Customer Service Team
K M.
I believe everything they sell is NOT GENUINE but FAKE. Nearly all positive reviews of Moonycozy are about returning goods and been refunded. And not everyone gets refunded, looking at the negative reviews. I received products 2 weeks later, the organic golden castor oil was but a “perfumed” diluted seed oil or serum and nothing close to the thick castor oil that I know. The rose quartz roll applicator was but a cheap plastic ball roll. I have zero confidence to apply this stuff onto my skin. Very disappointed to have spent £39.67 on something that wasn’t genuine and I can’t use it. Waiting to hear from them and for my refund.
Response from MoonycozyJun 15, 2026
Dear customer, We’re sorry for the inconvenience caused. We’re unable to locate your order based on the review alone. Please contact us at [email protected] with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution. Customer Service Team
Tonje N.
Fantastic service, even if I did something wrong, they fixed it right away. Very trustfully and polite.
Response from MoonycozyJun 12, 2026
Dear customer, Thank you so much for taking the time to leave us a 5-star review. We strive to provide our customers with the best possible service. We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us! Best regards, Customer Service Team
