Mia F.
Customer service is truly awful
Customer service is truly awful! They are not responsive and ignore your questions, answering only what appeals to them, when they do finally answer. I received my Moon Pod without a cover. It took two days to get a response from the rep who responded. It has been an awful experience from the start and I no longer want to do business with this company. I want a refund and am concerned with the reviews I am reading that they will charge you a restocking fee despite the issue being their fault!!
Response from MoonpodFeb 23, 2022
Hi Mia, and thank you for your input. We're sorry to know that your order it did not arrive with its cover, and we were unable to respond to your messages right away -- we really apologize for this inconvenience here! However, please know that we appreciate your feedback about the Moon Pod's service, as this will help us gain insight into how other customers feel. Rest assured, we will take note of this in order to improve our work at Moon Pod. Once again, we're really sorry to know about this, and please feel free to reach out to us via chat or email to [email protected], so we can further assist you.