Dawn H.
Mood, doesn't ship as advertised
Well, my first order went ok. Weed is weed. If it has a name it's so they can make it sound appealing to everyone. Go by the low, medium & high rating. It's correct for the high you'll get. Now, when it clearly states it will ship within 24 hours.. THAT'S A LIE! IF your order is approved it will get a shipping label printed (you get an email). Then you sit and wait...I'm here on my second order spent $147 & chg. Over 48 hours now. I asked ..they said blah blah, weekend (it's Wednesday) blah blah, weather (it's fair there this week) blah blah holiday (not Christmas yet but maybe slow) but having said all that my order has not even been pulled yet! So. I guess I'm saying TELL THE TRUTH - do as advertised or change your adverts! Weed, cookies, gummies all good.
Response from MoodDec 18, 2025
Hi Dawn, Thank you for taking the time to share such detailed feedback. We’re glad to hear you’ve been satisfied with the products themselves, but we’re sorry for the frustration caused by shipping timelines not aligning with your expectations. While we aim to process approved orders within 24 hours, fulfillment can occasionally be impacted by order volume, carrier schedules, or operational delays and we agree that our communication around this should always be clear and accurate. Your feedback is valuable and helps us improve how we set expectations moving forward. If you’d like us to review the status of your current order in more detail, please reach out to our support team directly at [email protected], and we’ll be happy to assist. We appreciate your honesty and the opportunity to do better. ~Mood Cannabis Concierge Team