MoodReviews of mood.com

Response from MoodSep 3, 2026

Hi Nerlie, Thanks for giving Mood a try and for sharing your feedback! We're glad to hear you enjoyed the pens, even if the experience wasn't quite as strong as you were hoping for. We appreciate you giving us another shot and hope your next experience hits the spot. 💚 Thanks for being part of the Mood community! ~Mood Cannabis Concierge Team

Response from MoodSep 1, 2026

Hi Vivian, Four years with Mood?! Now that's what we call a long-term relationship! Thank you so much for sticking with us and for the wonderful feedback. We're thrilled to hear you've consistently enjoyed our products, speedy delivery, and customer service. We truly appreciate your continued support and are so happy to have you as part of the Mood family. Here's to many more years! ~Mood Cannabis Concierge Team

Response from MoodAug 18, 2026

Hi Jon, Thank you for the feedback! We're so glad to hear you enjoy having plenty of options to choose from. We know it can be disappointing when a favorite product isn't available, and we completely understand wanting to have your go-tos on hand. We really appreciate your support and your patience when inventory is a little unpredictable. Thanks for being part of the Mood community! ~Mood Cannabis Concierge Team

Response from MoodJun 30, 2026

Hi Keith, Thank you for taking the time to share such thoughtful feedback. We're especially grateful for your support over the past year and for your kind words about our customer service. It means a great deal to know that you've had positive experiences with our team. We're sorry to hear you've noticed inconsistencies with the gummies. We understand how important a reliable experience is, especially when you've made our products part of your routine. Your detailed feedback is incredibly valuable, and we'll be sure to share it with our team as we continue working to deliver the consistency our customers expect. We truly appreciate your honesty and the opportunity to earn that fifth star back. Thank you for sticking with us and for being part of the Mood community. ~Mood Cannabis Concierge Team

Response from MoodJun 16, 2026

Hey there, Thank you for the kind words! We're thrilled to hear you've had a great experience with both our products and our customer service team. We work hard to deliver quality you can count on and support that's there when you need it. We truly appreciate your feedback and your support. Thanks for being part of the Mood community! ~Mood Cannabis Concierge Team

Response from MoodJun 1, 2026

Hi Dennis, Thank you for your feedback and for sticking with us. We're so happy to hear you're enjoying the product, and we appreciate your patience when the ordering process hasn't been as seamless as we'd like. Your support means a lot to us, and we're always working to make every part of the Mood experience a little better. Thanks for being part of the Mood community! ~Mood Cannabis Concierge Team

Response from MoodJan 6, 2026

Hi CeCe, Sounds like perfect timing. We are so glad your goodies arrived just in time for your trip with your fiancé. That pre-vacation relief is the best. :relaxed: Big cheers to your boyfriend for enjoying the gummies, and we love hearing that the vapes and pre-rolls treated you well, too. We hate to hear about the headache from the flower; everyone reacts a little differently depending on the method and strain. We always appreciate honest feedback, and please remember we are always happy to help if something ever misses the mark. Congratulations on the upcoming wedding! :green_heart: ~Mood Cannabis Concierge Team

Response from MoodDec 18, 2025

Hi Dawn, Thank you for taking the time to share such detailed feedback. We’re glad to hear you’ve been satisfied with the products themselves, but we’re sorry for the frustration caused by shipping timelines not aligning with your expectations. While we aim to process approved orders within 24 hours, fulfillment can occasionally be impacted by order volume, carrier schedules, or operational delays and we agree that our communication around this should always be clear and accurate. Your feedback is valuable and helps us improve how we set expectations moving forward. If you’d like us to review the status of your current order in more detail, please reach out to our support team directly at [email protected], and we’ll be happy to assist. We appreciate your honesty and the opportunity to do better. ~Mood Cannabis Concierge Team