MoodReviews of mood.com

Response from MoodAug 3, 2026

Hi Rachel, Thank you for your honest feedback. We're so glad to hear you've enjoyed our products, but we're sorry that shipping times didn't meet your expectations. We understand how important reliable delivery is, especially for subscription orders, and we're sorry that it led you to cancel. We truly appreciate the time you spent with Mood and thank you for giving us the opportunity to be part of your routine. Your feedback is valuable and helps us continue improving. ~Mood Cannabis Concierge Team

Response from MoodJun 19, 2026

HI Zack, Thank you for taking the time to share such detailed feedback. We're sorry to hear that recent experiences haven't lived up to the standard that earned your loyalty in the first place. We understand how frustrating it is when issues with subscriptions, promotions, or billing create unnecessary friction, especially after being a customer for over a year. We're grateful you updated your review and are glad to hear Tony was able to help and provide a temporary solution. We'll be sure to pass along your kind words to him. More importantly, we appreciate your candid feedback about the underlying issues. While we're happy your immediate concern was addressed, we understand that a lasting fix is what really matters. Thank you for sticking with us and for giving us the opportunity to improve. Feedback like yours helps us identify where we need to do better, and we hope to earn back the confidence that made us a five-star experience for you in the past. ~Mood Cannabis Concierge Team

Response from MoodFeb 23, 2026

Hi Raine, Thank you for the honest feedback. We truly appreciate you taking the time to share it. We’re glad to hear you’ve had a positive experience with the product, and we’re sorry the ad didn’t resonate with you. Creative campaigns can land differently with different audiences, and your perspective is valuable. We’ll be sure to share this feedback with our marketing team as we continue refining how we represent the Mood brand. Thanks again for speaking up, it helps us do better. ~Mood Cannabis Concierge Team

Response from MoodDec 30, 2025

Hi George, We’re sorry to hear you’re running into this issue. That’s definitely frustrating, especially with a new device. A P3 message can sometimes indicate a simple fix, and our support team would be happy to help troubleshoot or arrange a replacement if needed. Please reach out to us at [email protected] with your order details, and we’ll take care of this as quickly as possible. We appreciate you letting us know so we can make it right. ~Mood Cannabis Concierge Team

Response from MoodOct 19, 2025

Hi Melissa, We love to hear that Gary Payton has earned a spot at your gatherings! It’s the perfect pick for keeping the energy bright and the conversation flowing. Thanks for sharing your go-to. We’re so glad Mood’s part of the fun. ~Mood Cannabis Concierge Team

Response from MoodSep 30, 2025

Hi Daniel, So glad to hear it helped you unwind and feel more connected! 💛 That’s exactly the experience we love to hear about. ~ Mood Cannabis Concierge Team

Response from MoodSep 24, 2025

Hi Wayne! Thanks for taking the time to share your honest feedback. We’re really sorry the gummies didn’t hit the mark for you. Taste is such a personal thing, and we totally understand how that flavor didn’t vibe with your palate. You’re absolutely covered under our 100-day satisfaction guarantee, though, and we’re already reaching out to help make things right. We appreciate you giving Mood a try and hope to turn this around for you 💚 ~Mood Cannabis Concierge Team

Response from MoodSep 23, 2025

Hey John. thank you for sharing your experience. We’re glad to hear that our customer service started off strong, but we’re sorry it didn’t stay consistent. Your feedback is really important, and we’ll use it to improve so every interaction meets the high standard we aim for. We’d love the chance to make it right so I'll be connecting to dig in more with you! ~ Mood Cannabis Concierge Team