John
Beware of Photo of Your License!
Beware of Photo of Your License! Tried to place an order. They told me to take a picture of myself, holding a drivers license for their records. Who knows what they are doing with that info. When i asked customer service about the policy, they did not understand why there were requiring (for this order but not previous).
Response from MoodOct 22, 2026
Hi John, We completely understand why being asked to provide a photo of yourself holding your ID would raise concerns, especially when you've placed orders with us before without needing to do so. Your privacy and peace of mind are important to us, and we're sorry our team wasn't able to provide a clearer explanation. Occasionally, an order may require additional identity verification as part of our security measures, even if previous orders were processed without it. These checks are intended to help protect our customers and prevent unauthorized purchases, but we recognize that the process can feel unexpected and intrusive when the reason isn't clearly communicated. We'd appreciate the opportunity to address your concerns and provide more clarity around the verification process. Please reach out to our Concierge Care team at [email protected], and we'll be happy to take a closer look. Thank you for bringing this to our attention. Your feedback helps us identify where we can do better. ~Mood Cannabis Concierge Team