Customer
The worst company I have ever used!!
The worst company I have ever used!!! Harassed me for ID VERIFICATION after I had already provided it, and had already been ordering for MONTHS before having any issues. I was receiving emails at midnight asking me to take a photo shoot with my ID and DEBIT CARD. AFTER THEY HAD ALREADY PROCESSED MY $1000 PAYMENT!!! Amy and Mandy are completely unprofessional and gave me different responses to my “WHY”questions. First it was about “new legislation” - A Lie. Then, it was about “making sure the card matches the name”. Why is everyone at the company on different pages??? If you want to make sure the name matches the card why do you need a PICTURE OF ME TAKEN IN THE PRESENT MOMENT??? Matt is a decent rep and should consider going to a reputable company. I have been a medical patient since 2010. I do not need this stress. I spend $6,000 a year on MMJ and will be giving my money to a company who respects me as a whole. CANCELED MY $1000 ORDER AND STILL WAITING ON REFUND!!!
Response from MoodNov 18, 2025
Hi there, We’re very sorry to hear about your experience and the frustration it’s caused. We understand how concerning this situation must feel, and we take feedback like this very seriously. Our ID verification process is required by compliance regulations to help protect both our customers and our business, but it should always be handled clearly, respectfully, and without unnecessary inconvenience. We’d like the opportunity to review your case in detail and ensure your refund is processed as expected. Please reach out to us directly at [email protected] with your order information so we can look into this immediately. We truly appreciate you taking the time to share your experience and the chance to make things right. ~Mood Cannabis Concierge Team