MoodReviews of mood.com

I've been dealing with chronic pain for the past 15+ years and the only thing that gives me a bit of relief are the gummies in concert with my prescription medications. There is a moment during the day, where the gummies are kicking in and before my other meds wear off that I can actually glimpse what my existence used to be; and it damn near bring a tear to my eye. Thank you Mood, truly thank you.

This shit sucks! Does NOT WORK! TRIED NUMEROUS PRODUCTS! JUNK, DO NOT WASTE YOUR MONEY I should have read more reviews because I don't know how this company is still in business when the product does not even work

Excellent all around

My experience was great I’m a customer now

Product is good; but ordering can be a hassle at times.

My order cancelled because I was put on the backcharge list kept be Mood. The very first order I placed when mood became available in NC was charged to my AmEx card. After 6 weeks and several email attempts I was unable to find the status of my order so I asked Amex to dispute the charge. They did and I never received the order. A few months later I decided to try them again and received my order promptly. I just tried to place an order and I was told it is corporate policy not to process orders for individuals on the chargeback list. When I asked if there was an appeal process since there is obviously a mistake made to put me on the list I was advised there was not and it is corporate policy. DO NOT USE THIS MESSED UP COMPANY

I rarely leave reviews, but this was genuinely the worst customer service experience I’ve ever had. I ordered a product last Wednesday, and USPS marked it as “delivered” at 11:28 AM. When I got home, the package was nowhere to be found. I immediately contacted customer service asking for either a replacement or a refund since both USPS and the company’s own site claimed it had been delivered. Instead of helping, I was told I had to wait 24 hours after the delivery scan before they could do anything. Fine. I waited the full 24 hours and contacted them again. The package was STILL missing. At that point, the second agent AGAIN told me I needed to wait 24 hours before they could replace or refund the item — even though I had already done exactly that. They refused to help, refused to escalate the issue, and instead argued with me throughout the conversation. When I explained how unhelpful this experience had been and said I would be leaving the lowest possible review for customer service, the agent smugly told me there were “no surveys.” That was especially ironic considering I had literally filled out a survey the day before after another terrible interaction. And, unsurprisingly, the second the chat ended, there was once again a survey link waiting for me. To make things worse, the agent also argued with me about their support hours. I explained that I had previously tried contacting support around 9 PM on a Wednesday and was routed only to an unhelpful chatbot because support was apparently closed. He insisted support stayed open until 11 PM, essentially implying I was lying about my own experience. And the first agent? She solved absolutely nothing and abruptly ended the chat without warning because she “couldn’t help.” No escalation. No transfer to a supervisor. No attempt whatsoever to resolve the issue. She just disconnected the conversation. At every step of this process, I was met with excuses, contradictions, dismissiveness, and agents who seemed more interested in arguing than helping a customer who never received their order. A missing package is frustrating. Terrible customer service that refuses to take accountability makes it far worse. I will absolutely never order from this company again. One more thing: I already left a review about this experience before, and mysteriously it never appeared anywhere. At this point, I genuinely have to wonder whether negative reviews are being filtered out or removed entirely. That’s okay though — I’ll keep rewriting them until one sticks, because people deserve to know what kind of customer service they’re dealing with before giving this company their money.

My husband and I loved this store. We always had great experiences that is until we complained about a vape pen refusing to charge. After lots of back and forth; ever changing ‘expert’ names etc. I finally received an email stating a refund would not be issued as too much time had passed. Fair enough but Mood will never get another cent from me and I will stop singing it’s praises/recommending this company. Clearly a $60 return/exchange/credit request is more important than loyal customers. Buy at your own risk!