MoodReviews of mood.com

Response from MoodJul 9, 2026

Hi Heidi, We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it can be when you feel your concerns haven't been resolved, and that's never the experience we want for our customers. We'd appreciate the opportunity to take another look at your case. Please reach out to us at [email protected] with your order details, and our team will be happy to review your concerns. Thank you for taking the time to share your feedback. ~Mood Cannabis Concierge Team

Response from MoodJul 7, 2026

Hi Casey, Thank you so much for the wonderful review! We're thrilled to hear you've had such a great experience with both our products and our customer service. Knowing you feel cared for means the world to us, and we're committed to putting the same level of care into everything we do. We truly appreciate your support and are so glad to have you as part of the Mood community! ~Mood Cannabis Concierge Team

Response from MoodJun 30, 2026

Hi Diane, We're sorry for the frustration this caused, particularly given what you're going through. When your original shipment didn't arrive, we followed our investigation process before sending a replacement at no charge. We understand the wait felt unacceptable under the circumstances.  Your most recent order was unable to be processed due to activity on your account. We'd like to address the billing question you raised, including the receipt you mentioned. Please contact us at [email protected], and we'll make it a priority. Wishing you all the best with your treatment. ~Mood Cannabis Concierge Team

Response from MoodJun 30, 2026

Hi Keith, Thank you for taking the time to share such thoughtful feedback. We're especially grateful for your support over the past year and for your kind words about our customer service. It means a great deal to know that you've had positive experiences with our team. We're sorry to hear you've noticed inconsistencies with the gummies. We understand how important a reliable experience is, especially when you've made our products part of your routine. Your detailed feedback is incredibly valuable, and we'll be sure to share it with our team as we continue working to deliver the consistency our customers expect. We truly appreciate your honesty and the opportunity to earn that fifth star back. Thank you for sticking with us and for being part of the Mood community. ~Mood Cannabis Concierge Team

Response from MoodJun 19, 2026

Hi Bryant, Thank you for the awesome review! We're thrilled to hear that our products continue to impress and that you're finding the quality and value you're looking for. Your support means a lot to us, and we're honored to be your go-to. Thanks for being part of the Mood community! ~Mood Cannabis Concierge Team

Response from MoodJun 19, 2026

Hi Steven, Now this is the kind of review that puts a smile on our faces! Thank you for the incredible support and for sticking with us through your journey. There's no greater compliment than hearing you've explored other options and still keep coming back to Mood. We're honored to be your go-to and will keep working hard to deliver the quality and experience you've come to expect. Thanks for riding with the OG! 💙 ~Mood Cannabis Concierge Team

Response from MoodJun 19, 2026

HI Zack, Thank you for taking the time to share such detailed feedback. We're sorry to hear that recent experiences haven't lived up to the standard that earned your loyalty in the first place. We understand how frustrating it is when issues with subscriptions, promotions, or billing create unnecessary friction, especially after being a customer for over a year. We're grateful you updated your review and are glad to hear Tony was able to help and provide a temporary solution. We'll be sure to pass along your kind words to him. More importantly, we appreciate your candid feedback about the underlying issues. While we're happy your immediate concern was addressed, we understand that a lasting fix is what really matters. Thank you for sticking with us and for giving us the opportunity to improve. Feedback like yours helps us identify where we need to do better, and we hope to earn back the confidence that made us a five-star experience for you in the past. ~Mood Cannabis Concierge Team

Response from MoodJun 16, 2026

Hey there, Thank you for the kind words! We're thrilled to hear you've had a great experience with both our products and our customer service team. We work hard to deliver quality you can count on and support that's there when you need it. We truly appreciate your feedback and your support. Thanks for being part of the Mood community! ~Mood Cannabis Concierge Team