MoodReviews of mood.com

Response from MoodAug 18, 2026

Hi Jon, Thank you for the feedback! We're so glad to hear you enjoy having plenty of options to choose from. We know it can be disappointing when a favorite product isn't available, and we completely understand wanting to have your go-tos on hand. We really appreciate your support and your patience when inventory is a little unpredictable. Thanks for being part of the Mood community! ~Mood Cannabis Concierge Team

Response from MoodAug 3, 2026

Hi there, Thank you so much for the kind words! We're delighted to hear you're enjoying our products and finding great value. Knowing you feel cared for is one of the best compliments we could receive. We truly appreciate your support and are grateful to have you as part of the Mood community! ~Mood Cannabis Concierge Team

Response from MoodAug 3, 2026

Hi Rachel, Thank you for your honest feedback. We're so glad to hear you've enjoyed our products, but we're sorry that shipping times didn't meet your expectations. We understand how important reliable delivery is, especially for subscription orders, and we're sorry that it led you to cancel. We truly appreciate the time you spent with Mood and thank you for giving us the opportunity to be part of your routine. Your feedback is valuable and helps us continue improving. ~Mood Cannabis Concierge Team

Response from MoodAug 3, 2026

Hi Patricia, We're sorry to hear how frustrating this experience was, especially after your history as a loyal customer. We understand that being asked to complete additional verification after previous successful orders can feel unexpected. We've already reached out regarding your concerns and appreciate you taking the time to share your feedback. While additional verification may occasionally be required to help protect our customers and prevent unauthorized transactions, we understand that the experience wasn't what you expected. Thank you again for your past support and for giving us the opportunity to address your concerns. We genuinely appreciate your feedback and wish you all the best moving forward. ~Mood Cannabis Concierge Team

Response from MoodJul 30, 2026

Hi Clint, Thank you so much for the kind words! We're delighted to hear you've been enjoying our products and that your orders have arrived promptly and well packaged. We put a lot of care into every order, so it's wonderful to know that came through. We truly appreciate your support and are so glad to have you as part of the Mood community! ~Mood Cannabis Concierge Team

Response from MoodJul 30, 2026

Hi Katrina, We're truly sorry to hear about your experience. We understand how frustrating it must have been to deal with shipping delays, conflicting information, and multiple follow-ups just to receive your order. That's not the experience we want any customer to have. We're glad to hear one of our representatives was able to provide a positive interaction, but we're sorry the overall experience fell short of your expectations. We also apologize for the continued marketing calls after you requested to be removed from our outreach list. We understand how frustrating that must have been. We appreciate you taking the time to share such detailed feedback. A member of our team will be reaching out to you directly to look into your concerns further. Thank you for bringing this to our attention. ~Mood Cannabis Concierge Team

Response from MoodJul 30, 2026

Hi James, Thank you for taking the time to leave a review! We're so glad to hear you've found a peanut butter you enjoy and that it's been a positive part of your routine. It looks like this review may have been intended for a different company, as we don't make peanut butter products. We appreciate your kind words nonetheless and hope you're able to share them with the correct business; they'll surely be happy to hear them! Wishing you all the best on your wellness journey! ~Mood Cannabis Concierge Team

Response from MoodJul 30, 2026

Hi Kuiana, We completely understand wanting to do your research before trying a new company, and we appreciate you taking the time to share your thoughts. While we know not every experience is perfect, we work hard to make things right whenever we can and are grateful for the many customers who continue to trust and support us. We hope you'll consider giving us the opportunity to earn your business in the future. ~Mood Cannabis Concierge Team