Monitech Ignition Interlock SystemsReviews of monitechnc.com

Great and smooth process to set up an appointment for device installation. Tawana is very patient and had all the answers to my questions. She went over everything in detail with me.

No one wants an interlock but calling in and speaking with Tawana made my entire day! What a Blessing it was to speak with her during all this chaos! This company has an outstanding employee and I hope you give her praise everyday for how wonderful she is with clients like me!

Tawana was absolutely an amazing help. Very knowledgeable, patient. She also got me a appointment super quick. Gave me a great laugh while assisting me with everything i needed. If i could give her 5 more stars i would. Thank you Mrs. Tawana for all your help!

El agente carmen muy amable atendió a todas mis preguntas muchas gracias

The customer service agent Tawana was great ! Very knowledgeable and I feel even more comfortable having this device installed on my vehicle .

After installation of interlock by Monitech, my alt went bad (or so I thought) had it replaced. Gremlin's in dashboard telling me charging issues flashing, staying on etc. Went bad again and took out battery this time. Had both replaced again. Battery was new. Wiring checked. Battery died, replaced again, wiring checked again. 3x because of flashing lights on dash. Mechanic said only thing it could be was interlock and they were not authorized to touch it. Noticed that when I would grab the interlock to start car I was getting popping noise from under the dash. Car is not on. Only thing touched was the device. Called Monitech, they said not them. Asked installer to check work in november. He did not do it. Asked again in December. He went outside to car for 5 minutes. Came back in and grabbed his tools and was out there for 25 minutes this time. Came back in and said all tight. And guess what, it was. So $7000 in Tows, parts, labor and ubers, car seemed to be fine. Waited a few weeks to make sure. No issues. So file a case with Monitech for the repairs and towing as it was obvious it was installer fault as it was fixed when he finally went over his own work… 4 months later. They did nothing. Not even a call. Sensor went out 1.5 months later. Car was taken to transmission shop first, they said transmission was fine. They started and drove the car and it was throwing a few codes. But they did not do that kind of work. I called an auto repair shop around the corner from them. Mechanic drove car to his shop. Informed mechanic what happened with device prior. He called me the next day and said I was looking at chasing electrical issues since my car had the short in it so long. Other components would start to go that were electrical because of what electrical short do to connected electrical. He stated the car was not worth fixing. Filed another claim for loss of car. Received a call from mechanic saying Monitech was there adn they were going to tow the car. I was told nothing by Monitech. I said do not let them tow the car. 1.5 hours later Carl from Monitech calls me. He and his technicians were there and could not find fault in the wiring from their device. I explain the story to him as I did above and said that was fixed by the installer finally in December but the damage had been done. He said I should replace my battery. I said he may want to look at the battery as it had been replaced 2x already in last few months and was only 2 months old. He said he understood what I was saying and would call me back. Never heard from him again. His supervisor called me. Would not allow me to talk. Just kept trying to explain electricity to me. Something about a person sticking a fork in a light socket and dying. I was like what? After listening to him for 5 minutes, I asked him if he read any of the emails I had been sending regarding the electrical issues and what had been happening. I said Carl seemed to understand. He seemed mad and said I will talk to Carl and get back with you and hung up. Never heard from him again. The following monday I went to the shop to get my belongings out of my vehicle. Vehicle hatch would not unlock. I thought odd. Opened drivers door and the Interlock device was gone. Tried to start car and it was completely dead. Not even a light would come on. The mechanic came out with booster/diagnostic box. We started the car. He said the Alternator is shot as well. Both were only a few months old and remember the car was driven by 2 mechanics before Monitech got there. No one told me they were taking my device. No one called me. Nothing. Knowing not having device in my car would cause me to lose my license I immediately called Monitech. They had no record the device was removed. I received a call from another supervisor the next day. I told them my story and that because they again messed with my car by uninstalling the device my alternator and battery were yet again shot. He said "prove it". I was like It drove there with no issues. I had no issues since the installer fixed his work in December. It was now late February. There were no battery or Alternator issues until they touched my car and took that thing out. He said was on me to prove it. Needless to say not too long after I received a notice from DMV that my license is revoked because I do not have interlock installed. I called the DMV Interlock division and they said there is nothing they can do. That I surrendered the device. They said per Monitech it was voluntarily removed. I told him it was not and that I had also contacted my DMV hearing officer prior to that and she said whatever I do, do NOT let them take out the device. Why would I let them remove the device as I knew what would happen. So now I am out $7000 in repairs, $9000 vehicle, and my license.

Tawanna.She was competent and knowledgeable. She was very patient with me

This company does NOT care about it's customers my truck has been in permanent lock out for over 24hrs have called the number numerous times trying to pay $45 to get the code needed so I can start my vehicle it's currently Sunday the offices are closed so you depend on someone answering the phone to the 24hr line and you never get though to anyone it rings until finally your sent to a voicemail when you leave a message your never called back theirs been several times I've left messages and never get a call. Your truly at the mercy of these people that don't care. This is the first review I've ever left on any place of business but if this can just help one person not end up in the position I'm currently in it's worth it. Wouldn't be near as mad if this wasn't a constant problem it happens every time EVERYTIME I've ever called needing help..