Monitech Ignition Interlock SystemsReviews of monitechnc.com

I live in Fayetteville, NC and I was previously an Alcolock customer. Since my company was changed to Monitech, I have had a very difficult time with the representative at your Fayetteville location. In the beginning he expressed very clearly to everyone in the office and myself that he was the only person working there and was very overwhelmed because he had a lot of installs from Alcolock in addition to his regulars. I went a couple of times (on my scheduled appointment time) for recalibration and it was the same experience. Appointment times were never honored and always there were others ahead of me. I went in one afternoon and having other appointments after, I told him that I had an appointment time. I was trying to also let him know that I wasn't a random walk-in and I was hoping he would put me ahead. He quickly became defensive and responded angerly, to which I responded angerly. The conversation escalated and in the end, he threatened to call the police on me, said I wasn't allowed back at the Fayetteville location, called his boss & said in front of me that I was one of the alcolock people and I always have an attitude. Most of our conversation was held while he was actively on the phone with his boss, so I hope there can be a more factual telling. If not, I hope the surveillance cameras are working and I'm asking you to please, please review them. The man is very unprofessional & inappropriate. He calls me "Love" instead of my name and I've asked him not to do that, as I am married. My last visit there he told me I would need to have an appointment set so that he could convert my "contract" from court ordered to voluntary. I chose to keep the breathalyzer for a year as I am in active recovery from alcohol and feel safe with it for now. He also said I would be charged a late fee, which I wasn't. I had rescheduled my appointment but I did it through a representative on the phone. He asked if I could come back the next morning at 9am so that he could discuss with his boss the proper steps to take. I agreed, reluctantly. The next morning I showed up at 8:50am & there were already 6 people waiting in line ahead of me. He was also late that morning and didn't show up until close to 9:30am. I did not bother going in because I already had anxiety about dealing with him again and I knew I would be waiting forever. I called and rescheduled the appointment for this past Monday in the Durham, NC location. This is an hour & 20 minute drive for me but honestly it's worth it. The gentlemen that ran that office had me in and out in less than 15 minutes. I couldn't believe it. He never said anything about late fees, said there was nothing but computer updates with DMV to switch me to voluntary & he gave me 2 free pens! I wasn't going to post a review about the Fayetteville office. But after the experience I had in Durham, which btw was a one employee office as well, I felt like I was obligated. My apologies for the length of this, its just been a lot. Thank you

This machine sucks. I don’t even alcohol for 18 months and still lack the system just to go back to pay $75 they can’t unlocking

It should not take a week to get an override code sent to a mechanic to work on a vehicle. I've spent hundreds of dollars on rides for a week waiting on your company to send the code to now finally have them be able to start fixing my truck. Other companies are able to supply the code in an hour. What is the holdup?

For once your company sucks you don't call on that people know if the plant going to be open or not one representing me give me one date and time I called back to confirm my appointment they telling me I don't have no appointment I've been wasting gas wasting days from work dealing with this company right here what I'm dealing with I need a refund for getting my truck towed there and back

Monitech is, by far, one of the worst companies I have ever dealt with when it comes to customer service. Unfortunately, the customer service issues are only the beginning when you are dealing with faulty equipment and installation problems that can potentially result in serious damage to your vehicle. The absolute least this company could do is provide efficient, timely customer service, follow up when they tell customers they will, and properly staff their contact centers with supervisors so that legitimate customer concerns can actually be addressed. Even when you provide the documentation Monitech itself requests for reimbursement, be prepared for an exhausting runaround. You can call repeatedly, provide receipts, provide repair documentation, explain the situation over and over again, and still struggle to get anyone to take meaningful responsibility for resolving the issue. What makes this especially disturbing is that many of Monitech's customers are simply trying to comply with the law and get their lives back on track. Instead, customers can find themselves paying continuous monitoring fees while also dealing with repeated repair-shop visits, towing expenses, and other unexpected costs. I understand that no device or system is going to function perfectly 100% of the time. Mistakes happen. Equipment fails. Installations can go wrong. That isn't the part that matters most to me. What matters is what a company does after something goes wrong. In my experience, Monitech initially gives you the impression that they will do the right thing by you—and then the excuses, delays, transfers, and lack of follow-through begin. Customers shouldn't have to fight this hard just to get a company to acknowledge a legitimate problem and take accountability. Monitech does not practice proper business ethics at all!

Truly disgraceful customer service. The tech could not care less to help trouble shoot my device which was not functioning properly. Shop closed without explanation on a day when I had a recall. Hence I was permanently locked out and had to pay $50.00 for an override code. I asked why the shop was closed when clearly they should have been open and he said 'none of your business. Awful place. Do not use Monitech.

I would give Monitech zero stars if I could. This is by far the WORST company ever. I work with the public and my car is a necessity every minute of every day. I had work done to my car and MONITECH would NOT give the technicians the correct code for 6 days to work on my vehicle. My car sat for 6 days and I was forced out of work for this time. Every representative was rude and barely spoke broken English at the very best. After my car was finally fixed it took Monitech another full day to get my box back to working condition. Never once did they offer any help or understanding for me being forced out of work. They are by far the WORST company!!! I know that I made a mistake in my past in which I’m required to use this God awful service, however it should not be allowed to act and treat customers as they do. I will be reporting them to the BBB.

This is the worst company you can possibly use for your breathalyzer. You will be mischarged repeatedly. You will also go to the apt and pay and the person performing the service wont record it so there is no record of paying. Then the workers will have you jump thorugh hoops sending screen shots of your bank acount showing you actually paid. by the time they fix it youve been locked out again and have to buy another code. You cant ever speak to a superviser who knows anything....you talk to 5th person who knows nothing and get to re-explain the same thing for the 5th time while they send an email to someone and you wait another 2 days for a response while you r car is locked out and cant use it. Go with another company that values customer service. Im going to have the thing ripped out and go with another company.