Monitech Ignition Interlock Systems Reviews | Read Customer Reviews of monitechnc.com

Monitech Ignition Interlock Systems Reviews | Read Customer Reviews of monitechnc.com

Monitech Ignition Interlock Systems reviews

770 approved reviews, newest moderated first

Desiree R.
Jan 26, 2024
If I could give 0 stars I would
If I could give 0 stars I would. The equipment constantly gives false reads in which you have to pay $45 every time to clear. Like how did I fail and seconds later pass but still the $45 is required. Then here I am now needing to go in for the 2 month check and the agent scheduled me for a location that was closed so of course I had to pay $45 again even tho I showed up with no one there. Spoke to another agent same day to avoid my car getting locked again as I do have a job scheduled another appt and of course the car was locked!!! This is completely unacceptable and truly unconstitutional. I will be removing it and going with another company at my next appointment for sure. I have had 2 out of 10 decent experiences with agents all others were remedial.
Response from Monitech Ignition Interlock SystemsJan 26, 2024
We appreciate your feedback and understand your concerns. All Ignition Interlock Device (IID) settings are dictated by state regulations. Please note that the IID will register any trace of alcohol from any source containing it - this is how the device effectively ensures an impaired individual cannot start a vehicle, and how we can confidently state the Monitech ignition interlock is fulfilling its purpose. Someone will be reaching out to see how we can assist you.
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Bryan M.
Jan 25, 2024
This is my third day contacting…
This is my third day contacting Monitech and I have not recieved a response yet. I haven't been able to move my vehicle in 4 days. Even when they ask for giving a call back pressing 8 doesn't work and they just talking and playing elevator music. This is ridiculous and totally unacceptable. Also, this is not the first time this has happened. I can't wait to be done with this!!
Response from Monitech Ignition Interlock SystemsJan 25, 2024
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. As we are currently experiencing higher call volumes, your patience is appreciated. We show that an agent called you on Tuesday, but got your voicemail, then you spoke with us last night after leaving this review.
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Mistah D.
Jan 3, 2024
Thanks to Tawana!!
Thanks to Tawana!!! Made everything easy and quick and painless.
Response from Monitech Ignition Interlock SystemsJan 3, 2024
Thank you for taking the time to share your experience with our Monitech Customer Support Expert, Tawana. I have forwarded your review to our management team to recognize their excellent service!
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Tommy L.
Jan 2, 2024
Good luck calling after 10am
Good luck calling after 10am. I’m having my car worked on and with the monitech device getting the code for the mechanic has been a nightmare. It’s been 7 days sitting at the dealership with no response. The dealership said it’s not the first time they have had to deal with this company incompetence. I made a mistake getting my dui but my second was going the cheap route with monitech
Response from Monitech Ignition Interlock SystemsJan 5, 2024
We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center. As we are currently experiencing higher call volumes, your patience is appreciated. We will have a Monitech Customer Support Expert contact you to see how we can best assist you during this time.
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Donna E.
Dec 1, 2023
Excellent customer service
Carmen was friendly, professional, helpful. She answered all my questions and my call was handled very efficiently.
Response from Monitech Ignition Interlock SystemsDec 1, 2023
Every client has different needs and challenges with the interlock process. We train our Monitech Customer Support Experts to be a trusted source of information and appreciate your taking the time to compliment Carmen today. We’ll be sure to pass along your kind words.
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Amy B.
Nov 20, 2023
Tawanda was Awesome
Tawanda was Awesome! She helped me so much to Understand the entire process! Thank you SO much!
Response from Monitech Ignition Interlock SystemsNov 21, 2023
Thank you for the kind words! We’re so happy your experience with our Monitech Customer Support Expert, Tawana, went so well. I have forwarded your review to our management team to recognize their outstanding service!
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John A.
Nov 19, 2023
Tawana was very helpful !
Tawana was very helpful in setting me up with an installation appointment so I can get a sample head reinstalled in my vehicle so that I can drive again in North Carolina.
Response from Monitech Ignition Interlock SystemsNov 21, 2023
Our Monitech Customer Support Experts strive to provide courteous, accurate, and respectful service to all of our clients. Thank you so much for acknowledging Tawana. We will make sure to let them know they are doing a great job!
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jbfulleryahoo.com
Nov 13, 2023
This company is a ripoff
This company is a ripoff. Customer service agents are quick to rush you off the phone, always fast talking( I guess so they can get back to doing nothing at home). Slow response time for the Indigent program. It’s been 2 months and I have yet to hear anything in response to my financial hardship affidavit. I know when I’m getting the run around and this company is definitely doing a good job at doing that. I cannot wait to get this interlock out of my vehicle, it has become more of a headache than anything good.
Response from Monitech Ignition Interlock SystemsNov 13, 2023
We’re sorry to hear of your experience and would like the opportunity to investigate this further to see how we can help. Unfortunately, we are unable to identify your account, so we’ve sent you a private message (through Trustpilot) requesting more information. Upon your response, a Monitech management team member will reach out to see how we can best assist you.
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