Monitech Ignition Interlock SystemsReviews of monitechnc.com

May 6th... waited 46 minutes to speak To an agent. Spent May 8th... waited 13 min. May 11th... waited 42 minutes July 1st ... waited 13 min, they hung up Called back for 15 min Aug 24 ... made 4 calls - 28 min total no answer Aug 25 ... 26 min - no answer & v.mail Aug 26 ... 4 calls - 1 hour 5 min total And after the whole hour it goes to voicemail and they never call back All of these incidents have costed me $45 each except one or two... the device makes false alarms and you never win a "dispute" but it would cost me $200 to leave work to dispute $45. The main issue in this complaint is the customer service.. I will not deviate and get off topic. THIS IS UNREAL.. UNBELIEVABLE... and I have only 3 days to reset my code and I have been calling ALL THREE DAYS AND NOW I AM GOING TO GET LOCKED OUT OF MY TRUCK AND HAVE NO RIDE TO WORK IN THE MORNING! SO I DONT JUST LOSE ANOTHER $45 BUT A WHOLE DAY OF OVERTIME AND POSSIBLY MY JOB... I SHOULD SUE FOR THIS LOSS AND RECOVER EXPENSES TO PURCHASE A RIDE TO AND FROM WORK AND NOW SIT ON HOLD FOR MORE AND MORE HOURS TO PROBABLY NEVER GET ANYONE TO TAKE MY $45... THIS IS INSANE... I have only had the unit 4 months and spent over $225 after this and spent almost FIVE HOURS OF MY LIFE ON HOLD TO GIVE THEM MY MONEY IN 3 MONTHS... and I got 2 years and 8 more months...ITS ALL A SETUP SCAM FOR MONEY BECAUSE MY DWI WAS NOT EVEN FOR ALCOHOL SO WHY AM I BLOWING AN ALCOHOL DETECTOR AND WHY DO YOU HAVE TO BLOW UPON ARRIVAL WHEN YOU ARE NO LONGER OPERATING THE VEHICLE?? AND I THOUGHT THE PURPOSE WAS TO KEEP THE ROADS SAFE SO CLEARLY THE ARRIVAL TEST IS A JOKE TO SCAM MONEY AND IT ALWAYS HAS A 15-30 SECOND DELAY TO STAY QUIET AND ALLOW YOU TO EXIT THE VEHICLE BEFORE IT MAKES THE REQUEST... SMH JUST ANSWER THE PHONE.. GET SOMEONE TO ANSWER THE PHONE.. HIRE HELP OR CREATE A WEBSITE TO PAY ONLINE. YOU HAVE THE MONEY!!!!!!

Tawana was great!! Very understanding and knowledgeable about monitech and the process I’ll be going through. She was very efficient and compassionate. I was setup with an appointment and instructions with in 30 mins. Thank You Tawana for helping me get back on the road.

I have called multiple times was on hold for an hour then it hung up on me. I’ve tried calling multiple times and it is the same thing each time. I understand high call volume but it’s abit much. I never get a call back and I’ve pressed 8 and it doesn’t work.

Their customer service system is terrible. I was on hold for one hour on two separate occasions yesterday and both times it rolled to a voicemail and I still have not received a return call back. The system says push 8 to leave a call back number and save your place in line and the 8 option does not work. I would not recommend this company to anyone.

Carmen was terrific!! Great employee extremely knowledgeable. She made my appointment for the IID to be installed. So helpful with my questions. She made my situation seem a little brighter 😊😊 Thank you Carmen

I have had this device installed for almost 2 months. The first month it pulled up a 6016 error code 4 times, it will fail then pass for no reason, I will start the car and it will pass then during running test say warn "rogue alcohol level detected", then pass on arrival test. My wife who doesn't drink at all went to the dollar store and it passed her start test but it rendered our vehicle in operable. The car wouldn't even try to start. We paid 100 dollars to get it towed and sure enough, once again a 6016 code. The cord constantly gets loose and shuts device off. It will fail and pass at anytime. Brushing my teeth isn't illegal, nor is drinking a red bull or orange juice. If it can't tell the difference between a Bud Light and a glass of orange juice, it shouldn't be backed by the state. And if you fail to start your car the first blow, it gives you a required test 5 mins later. If you don't do the second or fail the second, it's a violation. I'm sorry I didn't know humans were built with a in house breathalyzer. You can eat a cheeseburger and fail this thing. The MADD organization has gone too far in the state of NC and I am fully aware it I a violation of basic rights in thus country. It may be the Bible belt but that doesn't mean old lady's with nothing to do because they don't work get to dictate everything with their dead husband's money. It's sad. When I did have problems, I'm glad to see my favorite Tawanna on the reviews. She has talked to me and my wife. When my wife was stranded at dollar general she helped us. She was awesome. Best customer service by far. Our installer in Franklin, NC was very polite as well. He gave us a general idea of the device, he got it installed quickly and was very through. Other than the faulty device that is state approved, the humans on the other side are top notch people. I wish I could remember the installers name, but I get to see him in 5 days for calibration so I will post another review for him when I get his name. Otherwise, one more shout out to Tawanna. I don't get customer service like that from my bank and they have all my money. Lol. Good luck to all us unlucky people that have this poor device in our vehicle. :(

The overall company as far as customer service white times quality of the actual unit that is put into your vehicle. I gave one store, the unit seems to be made roughly in the late 80s early 90s. Do unit electronically malfunctions with a regular basis as of 26 months in the program I currently have 90 $50 fines and that doesn’t count my monthly payments. That is with NO alcohol violations!!! To date I have two $450 nonrefundable hearings I have paid for I went to and have not lost my license yet but I’m sure on my upcoming third $450 nonrefundable hearing they probably will and the crazy thing is I almost made it to my three year mark. Looks like I’ll be starting all over again and never violated for alcohol. So with that being said we would like to welcome you to the Monitech family were your business and your safety is our number one concern.(key toilets flushing sound)

The guy at the Asheboro office is one of the most UNFRIENDLY people I have met. We all don't like the fact that we have the THING in our vehicle, but when we go to pay and get our device checked on. At least the person doing your device can have some personality. Didn't ask if the next date to come back was a good date and or time for me, just highlighted the date and time handed me my paperwork. Fortunately the date and time he just GAVE me works for me. But if it hadn't he would have had to print out another one. The guy at the Greensboro location was great, smiled, joked was happy that I was early, his last for the day. Meaning he could go home a bit early. Asheboro guy???? Never smiles, doesn't engage in any conversation. Doesn't say hello or anything like he doesn't like his job. Walking robot. Get a grip dude 🙄