Money MetalsReviews of moneymetals.com

Be careful if you place an order, by accident, and do not pay. I was trying to SELL to them, but I had insufficient funds when they went to take my money. Now, you'd think this is not that big of a deal, but to them it is. I am not longer allowed to do business with them. Insane isn't it? An honest mistake, only one accident, and POOF no more business!? Crazy crazy crazy.... It wasn't malicious, I can be dumb sometimes... too many selling orders on my part. NO MALICIOUS intent AT ALL. Spent THOUSANDS on their website, then BOOM, go f--- myself is basically what they told me. Just look at their name "mOnEymEtAlS" that should tell you everything you need to know about this company. TONS AND TONS of OTHER COMPANIES we can buy and sell precious metals from. LOYAL CUSTOMER, ONE ORDER MISTAKE, GOT DECAPITATED by this company. **JUST DO BUSINESS ANYWHERE ELSE BESIDES THIS COMPANY*** You didn't have to be like that MMX. Sad.

This company is SHADY. I made a $2000+ purchase via ACH transfer, which was cleared the next day. They sat on my money for a week before starting to process my order, even after a phone call. When my Sigma Investor machine arrived, it had been opened by MMX, and reeked of smoke like a chain smoker had been sitting there using MY machine for a couple days before shipping to me. I made a complaint to Sigma, and they confirmed my order was sent to MMX brand new and completely sealed. Read through Money Metals reviews through a few sources and you will see a pattern of unethical business practices all over.

I suggest that anyone purchasing from them take a screen shot of the agreed price with the "time remaining " clock included , then take a second screen shot after making the purchase to keep the time frame history . They will claim you missed the allocated time to lock the price . They will adjust the price upwards so be aware .

I made several purchases for Money Metals and waited quite a while to receive them. One of the purchases I made was $7700 worth worth of silver that I never received. I contacted FedEx that said they delivered the package that I never signed for and then I contacted Money Metals and they did a review and said they will not be able to send me a refund or replacement metal. So now I’m out $7700 when I thought that these companies had insurance for this. This is horrible. I will never use them again. Buy a beware.

When my package went missing within the usps system I contacted money metals through email and phone calls. They refused to send me a confirmation email saying I made first contact. I disputed the charge and they put me on a do not do business with list. All I got from the transaction was a stolen email address that’s bombarded with messages now.

Great experience with all aspects of transaction . Superb communication thru out and could not have asked for more customer service ! Definitely a company you can trust !

Beware of Money metals! I have purchased gold and silver for years with Battalion, Goldco, American Hartford and others. I have purchased over $5,000 with Money Metals. I put an order in when silver was $120 an ounce and cancelled with in 6 hours as it plummeted. Silver then went to $82 and stayed there for over 2 weeks. The customer service rep I spoke with was immediately confrontational and just ornery. Money Metals told me that they bought the silver at $120 and stayed there ounce and therefore I owe them. They took the money over $1800 from my account without my permission. This company not only lost a good customer they have gained a lawsuit. There is no way in hell they were on the hook for silver at $120, they are liars and very poor and unprofessional people to deal with. Stay far away with your money.

Signed up for monthly recurring purchase, but they will only ship in 3 month intervals. Better off going with another company.