Monday SwimwearReviews of mondayswimwear.com

My experience with their international return process has been extremely disappointing. The process is unnecessarily complicated, and their customer service has been very unhelpful. They were unable to provide any real assistance or resolve my issue. If you’re considering placing an international order, I would strongly recommend thinking twice if there’s any chance you may need to return it. Based on my experience, dealing with an international return is simply not worth the hassle. Very disappointing customer service and a frustrating overall experience.

The best swimsuits I have ever purchased. The quality is amazing and fits great. Love how it sucks in my stomach area so I feel more confident in the swimsuit.

I received a new swim suit and wore it for the first time for one hour. It became discolored despite being in the same water conditions my other Monday swimwear has been in. I decided to reach out to customer service and send photos of the swim suit. Next day I received apology email, and full replacement of my suit. I have 10 Monday bikinis and this has never happened. I love the swim wear and will be forever a Monday girl! Xoxox thank you so much 💗

Great product and even better customer service!

I just had a great experience with Monday’s customer service. I was one day late submitting a return so contacted customer service. They responded within minutes and allowed me a one-time accommodation for a late return. I will definitely be ordering from Monday again as the suit was beautiful!

Customer service needs to be studied in the worst-case scenarios. I genuinely love Monday Swimwear’s products and I own a lot of them which is why it’s so disappointing to see how poor the customer experience is. The brand is clearly targeting the Australian market and is co-owned by an Australian, yet customer service operates entirely around US time. On top of that, waiting 48 hours for a response in 2026 is simply not acceptable for an international brand with a significant Australian customer base. If you’re selling to customers globally, customer service needs to reflect that. They have enough money to take dozens of influencers on multiple trips yearly costing hundreds of thousands of dollars but can't operate a decent customer service? Instagram is another issue. For a brand that has grown largely through influencers and social media, it’s honestly crazy that customer messages on Instagram can simply go unopened. Social media is a huge part of how this brand communicates with and acquires customers, so completely ignoring customer enquiries there makes very little sense. It's disappointing... Then there are the constantly changing rules around rewards. The latest one is particularly frustrating: you can earn rewards through your purchases and loyalty to the brand, but apparently you can’t necessarily use those rewards when purchasing sale items. If there are restrictions on how rewards can be redeemed, these should be clearly communicated **before** customers spend money and earn those rewards not introduced or applied when they actually try to use them. And that’s the frustrating part: I actually love the products I have purchased so many pieces from Monday Swimwear and have generally been a customer for a long time. But good products can only carry a brand so far. Customer service, communication and transparent policies matter just as much. At this point, the customer experience is genuinely making me reconsider buying from the brand altogether, which is a shame because I really do love the swimwear. Great products, but the customer service and overall customer experience seriously need improvement.

Really amazing customer support, went above and beyond to help me when I made a mistake with my returns and were so patient with all of my questions. The swimsuits are also best quality/ fit basically the only suits I buy.

I was sent a wrong item by mistake and honestly the customer service of this brand was amazing. Within hours they had acknowledged my email, raised an order of the item to be resent and sorted everything. The response was so quick and the service just exceeded expectations.