Monday SwimwearReviews of mondayswimwear.com

Customer service needs to be studied in the worst-case scenarios. I genuinely love Monday Swimwear’s products and I own a lot of them which is why it’s so disappointing to see how poor the customer experience is. The brand is clearly targeting the Australian market and is co-owned by an Australian, yet customer service operates entirely around US time. On top of that, waiting 48 hours for a response in 2026 is simply not acceptable for an international brand with a significant Australian customer base. If you’re selling to customers globally, customer service needs to reflect that. They have enough money to take dozens of influencers on multiple trips yearly costing hundreds of thousands of dollars but can't operate a decent customer service? Instagram is another issue. For a brand that has grown largely through influencers and social media, it’s honestly crazy that customer messages on Instagram can simply go unopened. Social media is a huge part of how this brand communicates with and acquires customers, so completely ignoring customer enquiries there makes very little sense. It's disappointing... Then there are the constantly changing rules around rewards. The latest one is particularly frustrating: you can earn rewards through your purchases and loyalty to the brand, but apparently you can’t necessarily use those rewards when purchasing sale items. If there are restrictions on how rewards can be redeemed, these should be clearly communicated **before** customers spend money and earn those rewards not introduced or applied when they actually try to use them. And that’s the frustrating part: I actually love the products I have purchased so many pieces from Monday Swimwear and have generally been a customer for a long time. But good products can only carry a brand so far. Customer service, communication and transparent policies matter just as much. At this point, the customer experience is genuinely making me reconsider buying from the brand altogether, which is a shame because I really do love the swimwear. Great products, but the customer service and overall customer experience seriously need improvement.

Really loved my Aruba one piece but after 6 months (use was about 2x p/month) it noticeably started falling apart which is so disappointing for a $200 suit. Also I have DDs and the size guide for the bikinis are just not correct. I ordered and returned 6 tops before I got one that kinda sorta fit. It was so stressful before my vacation. Sigh

I love the crinkle swimsuits and have purchased two of them. However, the first stretched out like crazy and the second, which I only wore twice, got extremely discolored after swimming in it. I reviewed their website and it states: “Substances such as sun cream, tanning cream, and chlorine, as well as hot tubs, steam rooms, and saunas, can cause discoloration and extreme damage to swimwear fabric, so we recommend being cautious about these external factors when wearing your suits.” In what world does one buy a swimsuit and not plan to wear it in a swimming pool, and/or wear it outside in the heat without sunscreen? Clearly this is on me; however, I will never (unfortunately, because I love the fit and look) buy another suit from Monday again.

Worst international return policy I’ve ever seen. Don’t buy unless 100% sure it fits. Return is more expensive than buying. Shame since they are pretty otherwise

I bought a suit from them. I’m a size 12 and bought their voluptuous style. It was unflattering. I emailed them about returning it a couple days later. They allowed a return, but I didn’t realize it was only for a store credit. There website says otherwise, but I guess because I used a promotion it’s only a gift card. Really tired of the anti customer loop holes for a company that already expensive to take advantage of us.

Ordered according to Monday Swimwear’s size guide, but item was significantly larger and fabric has deteriorated and gone saggy with minimal wear. Customer service refused refund or exchange.

Disappointed with the ill fitting one piece I purchased recently, the fabric is nice but definitely does not fit how it should, extremely small in the bust, no option to send it back either, it would cost well over $100 with DHL so now I’m stuck with a $230 swimsuit!!

If you are going to actually wear the bathing suit at the beach and in the pool beware. I had my suit for a month and extreme fading happened to the point where it looked like I had been wearing it for a year after only a month. I rinsed my suit after wearing and I feel their care instructions are implying that this suit can’t be actually worn in the water or be involved or near anything involving being outside and in the sun near a pool or ocean. It was disappointing because I really thought it was a high quality suit otherwise. But for the price and the short amount of time it took to fade, very disappointing.