Monday SwimwearReviews of mondayswimwear.com

I ordered a bikini and needed to exchange it to a bigger size. I couldn't simply return it and get a new one sent out, but needed to return for money and then buy the different one. Ended up forced to spend 100 CHF to ship it from Switzerland to the USA, as they don't provide a return slip. The new one eventually arrived and fit. They then never gave my money back for the returned one and are unreachable via email. This despite me being able to see that they signed for it. So a bikini for 100 CHF ended up costing 300 CHF and I would've saved 100 CHF by not even sending it back, had I known these people would just keep my money and ignore me. Never ever buy from these people. I know I won't.

Love their pieces hate to say, i hate their service. My order was placed 10/09 it has been 13 days since, and been emailing customer support who said the order has not been received by the warehouse. So the order has not basically reached them. Idk Then asked if i wanted my order, i was like what! Ofc i want it. It has been 5 days and no shipping updates, have said they are checking with warehouse. This was my second purchase from them, last one was super late too. I Will Never repurchase. POOR! Service.

Disappointing experience, especially for international customers I would strongly recommend that customers outside the United States be aware of the potential complications when ordering from Monday Swimwear. I returned my items through DHL, but the parcel was held at customs due to additional charges that DHL confirmed were the responsibility of the recipient, not me. I contacted DHL multiple times and followed all the instructions they gave me. Despite this, the issue was not resolved on Monday Swimwear’s side, and the parcel was eventually sent back to me. I have now refused the delivery, and the parcel is sitting in storage while DHL opens another case to try to resolve the situation. What I find particularly frustrating is that I have done everything required from my side, yet I am still left dealing with the consequences of an issue that was not my responsibility. If you are ordering from outside the US, please be aware that international returns with Monday Swimwear may involve customs issues, additional shipping complications, and a very lengthy resolution process. This is something I wish had been clearer before placing my order. I hope Monday Swimwear takes responsibility and resolves the situation promptly.

Placed an order and had a email from them to say it had been dispatched on 10th Sept. Really needed items for a specific weekend away by this weekend and despite them telling me the items have been dispatched DHL are saying they haven’t received them. I just want to know where my items are and when they are being delivered. Not very good customer service. Asked who I can escalate it to and no response. So now I haven’t a clue where my order is and when it’s likely to be recieved.

Très mauvaise expérience. Près de 200 € pour une paire de lunettes portée seulement deux fois avant qu’un problème apparaisse. Malgré les photos et mes échanges avec le SAV, Monday Swimwear refuse tout remboursement ou remplacement. À ce niveau de prix, j’attendais une qualité et surtout un service client à la hauteur. Me retrouver avec des lunettes défectueuses après deux utilisations et aucune solution proposée est tout simplement inadmissible. Très déçue. Je ne recommande absolument pas cette marque.

The return process is infuriating in Australia. So not only do I have to pay $20 but I have to print out the DHL return slip (who owns a printer) then find a DHL drop off (oh wait there isn’t one near the eastern suburbs only 15km in Mascot 30 mins drive away!!) oh arrange a DHL pickup? Website fails and won’t load, impossible tried for 30 mins. Infuriating service

Terrible return experience. My return resulted in approximately $500 in unexpected return fees. Customer support was completely useless. All I kept receiving were generic, AI generated replies that did not address the issue, despite repeatedly asking to speak with a supervisor. For a premium international brand, this level of customer service is completely unacceptable. A simple return turned into a stressful, expensive, and time-consuming customs nightmare. Based on this experience alone, I would not order from Monday Swimwear again.

My experience with their international return process has been extremely disappointing. The process is unnecessarily complicated, and their customer service has been very unhelpful. They were unable to provide any real assistance or resolve my issue. If you’re considering placing an international order, I would strongly recommend thinking twice if there’s any chance you may need to return it. Based on my experience, dealing with an international return is simply not worth the hassle. Very disappointing customer service and a frustrating overall experience.