Monarch Transport Group IncReviews of monarchtg.com

They are a bait and switch company; they give you a low ball rate, do not provide a timely pick up date and then charge you a cancellation fee

Everything went wrong from price being increased, to car falling off ramps, delayed in delivery for over 5 days, when contacted they kept referring me to the carrier instead of reaching out and handling issues. Then owner of carrier company stated not to bother him, driver kept providing eta on delivery date 10 am the guaranteed 5:30pm currently almost 8pm and vehicle has not arrived.

Everything seemed positive until day 2 of the “transport within 1-3 days” when I contacted them to see if the bike would be picked up by the next day and I got “they are working on it now”. Then “I’m going to have a dispatch team member reach out with an update”. Day 3, “Hi Becca, just wanted to update you. We're looking for a driver, I will keep you updated”. When I reminded him the bike was to be picked up that day I was told they were working on it. Then I get a call saying they found someone but the price nearly doubled. Originally they texted me saying, “ Hi Becca, shipping your 2026 Harley Davidson Road glide to Redding, CA is just $349.00—no extra fees & insured! Monarch Transport makes it easy. Call/text this phone number. Any specific instructions?”. When I reminded him of that he literally told me I should have read the fine print. After being told transport would call me by a specific time a few times, I got the number from Monarch and called, they said Monarch canceled on them. Call back and he says they didn’t. They finally got me a transporter for the next day, day 4 of 1-3 days! I sent N email asking if I would be reimbursed the amount they charge if a customer reschedules since they were a day late, no response. After being assured it would be “$349-no extra fees”, I ended up paying $530. The only positive experience was the actual transporter was cool.

Monarch advertised as a trucking company that transported ATV. They are actually a broker who just looks for a company that has a load coming my way. That took over a month. The truck they found was a car hauler. I was shipping a golf cart which is narrower than wheelbase than a car. It took three hours to load it and another two to unload it. Luckily it didn’t get damaged. Lastly they quoted me $895. When they found a driver the cost went up to $1,400. Obviously I wouldn’t recommend them. PS The driver, Nokoli, of the company they contacted with was great.

Received email for scheduled pickup on Wednesday Feb 3. Still not picked up Feb 4 (4:30 pm) up without an email, text or phone call. Frustrating. Sad business with the technology in 2026! Gary Holcomb

Terrific job!! Sabrina the scheduler was excellent, made the process easy and kept me informed every step of the way until my bike was delivered even through the worst winter storm in a very long time. The driver clearly took great care to make sure that my bike would be protected and undamaged through the shipment. I read a couple of reviews that were very critical but some people are impossible to please. My experience was flawless. I would not hesitate to use Monarch again and highly recommend them.

Easy and affordable. Driver was extremely nice.

Worst experience. DO NOT HIRE. Took my deposit but never scheduled to pickup car in 10 days.