Monarch Transport Group IncReviews of monarchtg.com

great customer service, easy to deal with, all my needs were met im very happy with the experience.

I had a very pleasant experience with them. They were not expensive as I thought it was gonna be they delivered when they said I would use them again and I did recommend them to a friend.

I read a couple of these reviews and I will just say we had the best experience ever. First time transporting ever they made it smooth. The quote was perfect. Did not vary a penny and they were in constant contact with plenty of emails. Our driver was courteous he took pictures. I took pictures of him lol, cause you know, I thought it was a scam. I’m not a very trusting person expected the car to be dismantled and returned, but was still going for it. That’s just me! 🤣 Made our move from Texas to California smooth and would definitely use them again!

First Driver was no show had to reach out Monarch multiple times to get a replacement. When they did find another driver the price went up drastically from what I was originally quoted asked Monarch to cover they difference and they said no it was the policy that it could go up even though it was outside of the 5 days. Once the car got delivered it was scratched on 1 side reached out to Monarch 2 times and asked what they were going to do to cover the repair and got no response. Car was only transported 90 miles could not imagine what it would be like to move something across the US. Would not use again and would not suggest anybody to use Monarch.

They "locked in" a price of $830 for transporting my vehicle from California to Texas, in two payments. The advertisement said "Insured, no extra fees." The initial charge was $200 at the time of dispatching the driver, and the second charge for the remainder would happen after the service had been completed. I was now awaiting a dispatch to pick up the vehicle. Three days went by until they found someone to take the vehicle. No one had yet been dispatched. They had already charged my account prior to dispatching a driver, and denied doing so. I was adamant that the transaction had already processed, but they still denied it. After my third insistence, they said "oh, we did try to charge it but it says "processing." They wanted to charge the card again, this time for $250 instead of the agreed upon $200. The total for the transaction had gone from $830 to $1030, and when I pressed about why fees had been tacked on--I got no reasonable answer. "The path they have to drive between the destinations isn't a normal route." I decided that I didn't want them dispatching anyone to transport my vehicle, and despite no services rendered--they took a $150 charge from my account as a cancellation fee. When I raised the issue and how their behavior is in violation of the consumer protection act, they ignored me.

I gotta say, I freaked out a bit after reading some reviews (after sending in my contract) but we had a stellar experience using Monarch. They kept in touch with calls, emails, and texts— found an amazing transport guy, and my car was delivered within 24 hours of them securing a transporter. My quote went up maybe $40ish dollars— a menial amount to me, and it turned out it was in an enclosed trailer, so that’s totally worth an increase to me. If you’re flexible on your timeline and understand that your quote might go up a little, then you will be AOK (at least from my personal experience). Would totally use them again, and appreciate the help and communication Monarch provided!

Worst experience with a shipping company I’ve ever had. The customer service is horrible. They don’t call back. The companies that they contract with don’t communicate. As of this date, my vehicles have not left the state even tho they were picked up 2-3 days ago. I will arrive to my destination tomorrow 2/21/26 and have Monie when my 4 vehicles will be delivered because I can’t get ahold of anyone at monarch

Easy process from start to finish in booking. The transport was assigned quickly and efficiency carried out. Driver was professionals and friendly. Would definitely use this service again when needed.