Monarch Transport Group IncReviews of monarchtg.com

Absolutely the worst service I have ever experienced.

There was a mistake on the type of driver sent to get my rv. Just be sure you clarify all details of your rv with your driver before the pick-up. Once the issue was discovered, it was fixed promtly. Still a pain and it did take a few extra days.

I had a very frustrating experience with Monarch Transport. I was told they would have a carrier booked within 5 days. After those 5 days passed with no update, I had to call twice to get information. The first call resulted in no follow-up. After my second call I was told that a carrier was “available,” but only at double the price of the original quote. If the original quote isn’t realistic, that should be communicated upfront. Waiting past the promised timeline, requiring multiple follow-ups, and then presenting a price that’s twice as high feels misleading and unprofessional. I would not recommend Monarch Transport based on this experience.

Monarch outsourced the job to EOY Transportation. to transport my vintage motorcycle from Kansas to Georgia. Upon it arrive we noticed paint damage and promptly reported it. To this date, more than 6 months later no one from Monarch or EOY has even responded to the claim or our multiple emails and phone calls. These companies take before and after pictures and the evidence is clear as day. Looking like this will be going to small claims to collect monies needed to make my motorcycle whole again.

Monarch got us someone, which was great, considering it was on short notice. After that, however, it was Awful! The driver called 10 minutes BEFORE he was set to pick-up. Called to say he was "stuck in traffic" out of San Fransico. He was to be there by 11 am as we were set to leave on a cross-country trip to NC where we were moving to. In order to get to Reno, NV, he would have had to be on the road early. Depending on where in San Fran he was coming from, at least 4.5 hrs to get to Reno. After doing some research, checking cams from San Fran to Reno, NO TRAFFIC! wide open. ***LIED*** We had to vacate our apartment and had nowhere to go and had to spend additional money on a hotel AND we lost a day of travel time. Not good the day after Thanksgiving! The driver knew nothing about motorcycles. Once loading, it should have been put into transport mode; NOT DONE and subsequently, a dead battery once it made it to NC! Due to the dead battery and a steep driveway, he finally left it on the grass next to our driveway instead of in the garage as promised. Because of the dead battery, I now had to buy a battery charger, more $$$ out the window. Had to take it to a Harley dealer to fix whatever was wrong with it... it should have been fine as it is a brand new bike! Needless to say, If Monarch offers you Prime Hauling/Dragon Haul, Inc., DO NOT ACCEPT THIS DRIVER!!! Did I mention, he barely spoke English? So, after this experience, I had to wonder if he was one of those truck drivers on the road today who are licensed but don't speak/read/or write English. It's truly a miracle the bike made it here at all!

When I first contacted the company I was pleasantly surprised. However, they did not deliver the bike for the price we agreed on($150 more). I was told the bike would be delivered on a Tuesday, bike never came to that Saturday, I tried to contact the company and the driver with no luck. Then 15 minutes before I took delivery they called, good thing I was home. They also wanted me to meet them at a gas station 15 minutes from my house, ride it home with ice and snow on the ground in 20 degree weather. Pretty sure the bike was also shipped on an open trailer, looked like it was on ground zero on 9/11 . Unrecognizable with the dust and dirt.Seller sent a pick when they picked it up it was spotless. the Make up your own mind, I will never use them again.

Well what I can say… it worked, my car made it. I got quoted for same day delivery for $465. Then Monarch called me and said “it will be$50 for a trusted transport”. They picked my car up Wednesday then changed the date to Friday for delivery after pick up. Well the car never show Friday, nor sat nor Sunday. I called 5 times and no one from monarch knew were my car was or when it was going to get delivered. I put an AirTag in my car ad saw it just sitting in a drive way for 4 days 8 miles away from my house. Monday finally arrived and monarch said “no later than 3pm” I sat at the dealership from 2pm until 9:30pm when the car finally showed up. These guys clearly have no idea what’s going on nor are they forthcoming with information. I asked for a refund for the $50 and they said they would call me back and obviously ghosted. The only saving Grace is my car actually did show up. Literally find anyone else. If this is your last shot then take it, but it will be a weeks worth of headaches.

Once the driver pick up the car Monarch was no help getting the car to me or even getting the driver to reply to texts or calls. The car actually sat somewhere for over a week, unknown to Monarch and all I really got was lip service. I even resorted to reporting the car stolen as that’s the way it looked. Like I said Monarch was really zero help and I’d tell all to stay away