Monarch Transport Group IncReviews of monarchtg.com

Absolutely one of the most predatory companies you will ever deal with. I needed a car transported in a hurry. They promises to find a driver in 3 days, and their website says they don't charge your card until they find a driver. They have you sign a 15 page contract that only a lawyer could decipher, and send you a corrupt pdf copy that won't open. Iask if I could cancel after 3 days, without charges. Instead of replying, Jennifer cancelled the contract and charged my card $154. I called and a different agent said if I leave the posting active for 5 days there is no card charge. I said "let's do that". It made no difference. The charge remained. They can't fill the haul order with the low haul amount posted, and upcharge you after a number of weeks as your desperation grows. After speaking with the 2nd agent, all communications ended. They ignored all contact attempts. Posting on the haul board is free, or almost free and takes only a minute or two. Their business model is almost entirely based on cancelling on fools who e-sign their crazy 15 page agreement and charging this $154 cancellation fee, despite them saying they don't charge until a driver is found. Just mentioning the word CANCEL in a sentence triggers this crazy $154 charge and unresponsiveness. I didn't receive a refund. Florida regulators should revoke their Fort Myers business license and file fraud charges against them.

Quick out of state pick up and drop off. All within a few days of contacting them.

Derived on time, no damage

Simple, good rates, job well done

I have yet completed my transportation of my car. However I have gotten nothing but outstanding customer service from your company. Sabrina has been an amazing help. I have already recommended your company and I will continue to do so.

I paid Monarch transport to move three of my motorcycles from Michigan to Nevada. One of my motorcycles, a new Kawasaki Ninja ZX-4 400 track bike was dropped and damaged during the course of transport and delivery. I have full documentation and photos showing the motorcycle when pickup up and when delivered. It is undisputable that the transport company damaged the motorcycle. Monarch is pointing the finger at AL1990 the delivery company who they contracted to transport the motorcycles. I was provided with there insurance certificate. I contacted the insurance company that told me that the insurance certificate is no good, a fake. The validation number on the certificate is missing, meaning that it was never purchased and therefore not valid. Nobody is taking responsibility for my damaged motorcycle and I am the one that is showing the burden of proof with documentation and photos. However, they will not make payment for the damage caused to my motorcycle during transport. They are trying every trick in the book to weasel out of the responsibility. I am spending huge amounts of my time and money just trying to get them to own up to their responsibility. I would recommend that anyone that is considering Monarch Transportion in the USA to reconsider and make sure they do business with a reputable company and Not Monarch. This is one of those situations that you hope you never get in. Everything was done properly on my behalf and now I am having to jump through every hoop trying to get them to make good on their promises of being fully insured. Do not make the mistake I did and hire Monarch transport. I am writing this for your benefit. Thank you.