Monarch Transport Group IncReviews of monarchtg.com

great price ... great driver ...great communication

Great communication with Monarch and the Driver on both the pickup and the delivery. Delivered from AZ to OH.

It went well but driver could hardly speak English so it was very hard to communicate.

The driver is cool and very accommodating. He is very professional and friendly and careful with loading and unloading of vehicles! I like that!!

Poor communication, didnt return calls or assist in helping me when the driver didn't arrive when they told me he would. Accepted no responsibility towards choosing the subcontractored driver. If I ever need to ship a trailer across country again, I wont use them. They definitely lived up to all.the other negative reviews.

Delivery was late and late a second time. I was told my motorcycle would be delivered by the end of my delivery day and I was thinking a reasonable time until I was asked if I could take a delivery at 1am the next day. No way I am starting up a motorcycle at those hours in the morning with my neighbors, much less will I be up. Then I was told he would be there at 9am the next morning. He was 2 hours late. We as customers have lives to live also, not just be sitting around until a delivery shows up. I asked for updates every few hours to be able to go and do what I need to, but the company failed to do this as requested, so we were just stuck at home so we wouldn’t miss our delivery. Positive note - The company was easy and respectful when talking.

This company is just a dispatch and or broker. I would not suggest using these people. The initial pick up was a window for 2-3. Driver was there first thing in the morning. Spoke zero english. Very pushy to get on the road. Some how drivers and trucks were switched. Another non English speaking person. I wouldn’t recommend using this business at all. Communication is terrible.

Initially, representative was responsive but that was before I paid the dispatch deposit. After paying, there was zero response to 5 or 6 emails asking for updates on pickup and to give me something of a delivery window the day prior. Had to call in and wait on hold to get someone on the phone, which was Andre and Andre is completely worthless. They eventually got a driver but then the price increased almost 100$ from their quote I agreed on- Had I read reviews on Monarch, I would have known to expect the price increase, so that's on me I guess. I think their business model revolves around under-quoting to get you in the door, and then when no driver takes the pickup they jack the price up. Delivery scheduling happened approximately 1 hour prior to the driver wanting to drop off despite many attempts by me to get some kind of time frame the day prior so that I could accommodate around my work schedule. It was fun getting a call from the driver while I'm at work, in the middle of the day Friday asking if there was any way I could leave work to take delivery so that he could continue on to his next destination. I don't blame the driver for that, I blame Monarch and their lack of service and response. I've had a car delivered in the past that was damaged by the delivery driver, and that other company was extremely responsive and bent over backwards to get the problem fixed. I am absolutely certain that had this happened with Monarch, it would have been a complete disaster given their level of service. I gave plus one star because the driver worked with me (3rd party driver) and waited for me to get home to make delivery which really jammed him up for his long haul over night to the next delivery. Whatever, live and learn. I do hate middle-men like this that take a fee and offer absolutely no value whatsoever.